Senior Customer Account Manager (Italian Speaking)

Gap Technical Ltd; Digswell; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player seeks a Bilingual Senior Customer Account Manager fluent in Italian to join their dynamic team. In this pivotal role, you will drive customer service excellence, ensuring client satisfaction through effective communication and relationship management. Your responsibilities will include coordinating with various departments, overseeing the RFQ process, and maintaining customer portals. This role offers a unique opportunity to work in a supportive environment where your contributions will directly impact customer success and business growth. If you're passionate about delivering exceptional service and thrive in a fast-paced setting, this position is perfect for you.

Qualifications

• Fluent in Italian with strong communication and negotiation skills.
• Experienced in coaching and mentoring within customer service.

Responsibilities

• Assist in developing customer service standards with a commercial focus.
• Co-ordinate with planning to meet scheduled dates and manage customer expectations.

Skills

Italian Speaking

Coaching and Mentoring

Communication Skills

Negotiation Skills

Planning and Prioritizing

Interpersonal Skills

Education

Level 3 Management Certification

Customer Services Qualification

Tools

Q-pulse

Job description

Bilingual Senior Customer Account Manager (Italian speaking)

Competitive + Benefits

Welwyn Garden City

Days Only (Mon-Fri)

gap technical are proud to be representing this global manufacturing business in their search for a Senior Customer Account Manager to work at their facility based near Welwyn Garden City.

Performance Objectives

• Assist in the development and implementation of customer service standards with commercial focus.
• Assist with auditing quality of service in line with the set standards and give feedback to management.
• Adjust the order book for the customers' requirements.
• Co-ordinate with planning to ensure scheduled dates are met or that alternative dates are determined.
• Work with senior managers to develop new and efficient methods of reporting variations to clients.
• Host customer on site visits and co-ordinate with other departments.
• Visit customer sites for reviews as required.
• Produce shipping paperwork and liaise with client as required.
• Maintain customer portals.
• Order entry and job creation on system.
• Oversee entire RFQ Process, from receipt to submission, ensuring timely and competitive proposals.
• Generate various reports for the Commercial Account Manager.
• Using Business Process Manual.

Person Specification

• Italian Speaker.
• Level 3 Management Certification or equivalent.
• Experienced in coaching and mentoring.
• Comfortable and experienced in communicating, negotiating in person, via telephone and email.
• Experience of planning and prioritising to meet tight deadlines.
• Good understanding of people and procedures.
• Good interpersonal skills with the ability to build and maintain excellent working relationships with clients, suppliers, immediate team members and other production teams.

Desirable

• Customer services qualification.
• Engineering background.
• Experience of resolving people issues.
• Knowledge of company policies and procedures.
• Knowledge of contract law.
• Experience of Q-pulse.

Apply

Please send your CV via the Apply now option on the website.

If you have any questions or are interested in any other opportunities we may have, please do not hesitate to get in touch.

This vacancy is being advertised on behalf of gap technical who are operating as an employment agency.

gap technical are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job.

Closing Date: 1/5/2025

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