Senior CSM — IAM SaaS Growth (East)

Saviynt; Boston; On-site; GBP 112,000 - 136,000; Full time

Job summary

A high-growth identity management company in the UK is seeking a Customer Success Manager to enhance customer loyalty and ensure successful adoption of innovative products. The ideal candidate will have expert knowledge in Identity and Access Management (IAM) and experience in managing relationships with complex software deployments. Responsibilities include serving as the primary customer contact, monitoring product utilization, and coordinating with cross-functional teams. The position offers a salary ranging from $150,000 to $180,000 annually, along with competitive benefits.

Benefits

Medical, Dental, Vision, Life Insurance

401K

Unlimited PTO

Daily Catered Lunches

Employee Recognition Programs

Qualifications

• Expert knowledge in Identity and Access Management (IAM) required.
• Experience in customer success management for complex software implementations.
• Strong knowledge of cloud, hybrid, and on-premise IT architectures.

Responsibilities

• Manage customer loyalty and adoption of products and services.
• Serve as the primary point of contact for customers after implementation.
• Monitor and identify product utilization trends.

Skills

Identity and Access Management (IAM)

Customer Success Management

Technical Communication

Process Improvement

Job description

A high-growth identity management company in the UK is seeking a Customer Success Manager to enhance customer loyalty and ensure successful adoption of innovative products. The ideal candidate will have expert knowledge in Identity and Access Management (IAM) and experience in managing relationships with complex software deployments. Responsibilities include serving as the primary customer contact, monitoring product utilization, and coordinating with cross-functional teams. The position offers a salary ranging from $150,000 to $180,000 annually, along with competitive benefits.