Senior CRM Specialist (24 months fixed term contract - convertible/renewable)

Goodnotes; London; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An innovative tech startup is seeking a Senior CRM Specialist to enhance user engagement through strategic lifecycle marketing. This role involves designing and executing global marketing campaigns, collaborating with cross-functional teams, and utilizing data insights to drive user retention and monetization. Join a dynamic team dedicated to transforming digital note-taking and empowering users worldwide. If you're passionate about leveraging data to craft compelling user experiences, this opportunity is perfect for you.

Benefits

Meaningful equity in a profitable tech-startup

Budget for home office setup and personal development

Sponsored visits to Hong Kong or London office

Company-wide annual offsite

Flexible working hours and location

Medical insurance for you and your dependents

Qualifications

• 5+ years of experience in CRM and lifecycle marketing for global products.
• Strong analytical skills with a focus on user behavior and revenue insights.

Responsibilities

• Design and optimize lifecycle campaigns to improve user retention.
• Manage multichannel communications and analyze CRM performance.

Skills

CRM Management

Lifecycle Marketing

Data Analysis

User Journey Mapping

Cross-Functional Collaboration

Education

Bachelor's Degree in Marketing or related field

Tools

Braze

Amplitude

Looker

Job description

Senior CRM Specialist (24 months fixed term contract - convertible/renewable)

At Goodnotes, we believe that every individual holds untapped potential waiting to be unleashed. By reimagining the way we interact with information, we’re merging human creativity with the breakthrough capabilities of AI. Our renewed vision and mission drive us to create the best medium for human and AI collaboration, empowering users to explore new dimensions of productivity, creativity, and learning. Join us on this journey as we transform digital note-taking into an inspiring and innovative experience.

Our Values:

Dream big

—Be visionary, strategic, and open to innovation

Build great things

—Work in service of our users, always improving and pushing higher

Operate as an owner

—Take responsibility with bold decision-making and bias for action

Win like a sports team

—Be trusting and collaborative while empowering others

Learn and grow fast

—Never stop learning and iterate fast

Share our passion

—Share ideas and practice enthusiasm and joy

Be user obsessed

About the team:

At Goodnotes, we're on a mission to create the best medium for human and AI collaboration. You will join a talented, distributed Growth Marketing team across Europe and Asia, contributing to user growth and retention for a massive global user base, including our key markets. You will work alongside other marketers, engineers, product managers, designers, and the wider Goodnotes team as a part of the CRM team.

About the role:

We are looking for a data-driven and strategic CRM Specialist to run global marketing campaigns across dynamic user segments. Also, this role will contribute to and scale our lifecycle marketing programs, particularly in improving user engagement, retention, and monetization across our app ecosystem.

This is the role for you, if you’re excited to work on the things listed below:

• Lifecycle Strategy & Execution: Design, implement, and optimize lifecycle campaigns (onboarding, engagement, conversion, churn prevention, reactivation) under proposal to improve user retention and revenue outcomes, with proven experience to run campaigns end-to-end.
• Cross-Functional Project Management: Partner closely with Product, Marketing, Design, Data, and Engineering teams to execute campaigns on time and align CRM efforts with broader company initiatives.
• User Channel Operation: Manage multichannel communications (email, push notifications, in-app messages, and product surfaces) with a clear understanding of each channel’s strengths and performance metrics.
• Experimentation & Optimization: Develop a testing roadmap, run A/B tests, and continuously optimize campaigns with data insights and performance outcomes. Contribute to conversion journeys and upsell opportunities based on user behavior and subscription funnels.
• User & Revenue Insights: Analyze CRM performance, user behavior, and revenue trends. Translate insights into actionable strategies and communicate them clearly to stakeholders.

The skills you will need to be successful in the above:

• 5+ years of experience in CRM, including lifecycle marketing, ideally in a subscription-based mobile or web product with a global user base in the millions.
• Strong understanding of user journey mapping and frameworks across acquisition, engagement, conversion, and retention.
• Hands-on experience with CRM platforms (e.g., Braze), analytics tools (e.g., Amplitude, Looker), and A/B testing frameworks.
• Proven experience managing CRM campaigns end-to-end — from strategy and content briefing to launch, analysis, and iteration.
• Demonstrated ability to collaborate cross-functionally and manage complex timelines with multiple stakeholders.
• Comfortable working with user and revenue data to inform decisions, with strong data literacy and analytical mindset.

Even if you don’t meet all the criteria listed above, we would still love to hear from you! Goodnotes places a lot of value on learning and development and will support your growth if needed.

The interview process:

• An introductory call with someone from our talent acquisition team. They want to hear more about your background, what you are looking for, and why you’d like to join Goodnotes
• A short take-home assignment to assess your skillset
• A role-specific call with our CRM specialist to discuss your background and skillset for this role more in detail
• A call with your hiring manager. This is the person who will be managing you day to day, working on your growth and development with you as well as support you throughout your career at Goodnotes
• A meet the team call with 2 or 3 GoodPeople you’d be working closely with at Goodnotes

What’s in it for you:

• Meaningful equity in a profitable tech-startup
• Budget for things like noise-cancelling headphones, setting up your home office, personal development, professional training, and health & wellness
• Sponsored visits to our Hong Kong or London office every 2 years
• Company-wide annual offsite
• Flexible working hours and location
• Medical insurance for you and your dependents

Note: Employment is contingent upon successful completion of background checks, including verification of employment, education, and criminal records.

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