Senior CRM Product Communications Architect

Wise; Greater London; On-site; GBP 80,000 - 110,000; Full time

Job summary

We value creative, thoughtful storytellers who can translate sophisticated financial products into simple, compelling content while maintaining brand integrity and global consistency. This role focuses on growth, clarity, and customer experience across multiple locales.

Qualifications

• Experience leading high-impact product launch communications.
• Strong focus on Mission and brand communications strategies.
• Data-driven approach to crafting customer communications.
• Experience collaborating with Product & CRM teams.
• Ability to design communications for multiple locales and regions.
• Excellent attention to detail and organisational skills.
• Ability to manage multiple projects and tight deadlines.
• Strong stakeholder management and written communication.

Responsibilities

• Define data-driven communications strategies for product launches.
• Write clear, briefs and create visually engaging communications assets.
• Collaborate with Product, Pricing, Creative and CRM teams to rollout messaging.
• Build and maintain relationships with stakeholders, track performance and insights.
• Convey ideas with imagination and conviction to challenge assumptions.
• Stay informed on competitor activity and refine Wise's communications approach.
• Support cross-functional teams to elevate the Wise brand in markets worldwide.

Skills

High-impact product launches

Mission & brand communications

Data-informed decisions

CRM collaboration

Multilocals communications

Attention to detail

Deadlines & multi-projects

Stakeholder management

Job description

We value creative, thoughtful storytellers who can translate sophisticated financial products into simple, compelling content while maintaining brand integrity and global consistency. This role focuses on growth, clarity, and customer experience across multiple locales.