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A high-growth consumer membership business seeks a Senior CRM Performance Manager in Leicester. The role involves leading CRM performance delivery, participating in strategy discussions, and mentoring a team. Ideal candidates should have robust CRM experience, strong analytical skills, and the ability to influence cross-functional teams.
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Salary: Up to £80,000 + 5% bonus
A high-growth consumer membership business offering exclusive offers and experiences to key workers across the UK and beyond. With over 4 million active members and 15,000+ brand partnerships across retail, entertainment, and travel, this business is scaling its CRM capabilities to deliver greater personalisation, engagement, and performance across its customer base. The Senior CRM Performance Manager will sit within the Lifecycle CRM team, owning tactical CRM performance delivery and working closely with commercial, trading, and partnerships teams to align on strategic goals.
This is a strategic and hands-on CRM role leading the performance arm of the lifecycle CRM function. You'll represent CRM in daily and weekly trading meetings, feed campaign performance into commercial strategy, and shape tactical execution. With line management responsibilities and close collaboration with stakeholders across trading, commercial, and partnerships, you'll have ownership over CRM-led growth and engagement initiatives.
Send your CV to Mohammed Buhariwala at Harnham using the apply link on this page or reach out directly to discuss the role in more detail.
CRM, Lifecycle Marketing, Customer Retention, Email Campaigns, Push Notifications, CRM Strategy, Trading Campaigns, Stakeholder Engagement, Marketing Automation, Braze, Segmentation, Loyalty, Retention, CRM Analytics, Hybrid, Leicester.
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