Senior CRM Executive

DEBENHAMS; Manchester; Presencial; GBP 35 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Bonus scheme

Company pension

Private medical cover

Life assurance

On-site gym

Dog-friendly office

Staff discount (40% across four brands

Learning and development

On-site canteen

Season ticket loan

Resumo da oferta

Debenhams is recruiting a Senior CRM Executive to join our Manchester-based team. You will lead the planning and execution of multi-channel CRM campaigns (email, push, SMS) to drive sales, retention and loyalty within a fast-paced retail environment.

You will work closely with the Head of CRM and CRM executives, leveraging Bloomreach and other tools to deliver customer-centric communications and maximise lifetime value.

Qualificações

• Senior CRM Executive with 3+ years' experience in a fast-paced retail environment.
• Experience planning and executing communications across email, push and SMS.
• Ability to collaborate cross-functionally with digital marketing, trade, brand, design and analytics.

Responsabilidades

• Plan and execute key communications across email, push and SMS.
• Support CRM Manager and nurture the CRM team.
• Utilise Bloomreach CRM platform and related technologies to drive value.

Conhecimentos

CRM software

Email marketing

Push notifications

SMS marketing

Team leadership

Ferramentas

Bloomreach

Descrição da oferta de emprego

About us

You know all about our high street roots and bricks and mortar stores. Now, we're looking to the future. Since 2021, we've embraced some changes. Debenhams hasn't made a comeback-we've been here since 1778, evolving and adapting to the times. This is Debenhams today - Britain's Leading Online Department Store.

We are more than a department store-we are an institution. From creating the blueprint for designer collaborations with Designers at Debenhams, to launching countless brands and inventing the beauty counter, we've consistently shaped the retail landscape.

We don't underestimate the power of our brand or the place we hold in people's hearts. This is only the beginning of the next chapter for Debenhams.

Britain needs Debenhams.....Debenhams needs you!

Your Team & Role

You'll be coming to work with a team of 4 which includes a Head of CRM, Senior CRM manager and CRM executives. You will be working in a really varied position getting to work across key lifecycle, loyalty, retention and brand initiatives aimed at driving value and loyalty from our customers. We work with an enterprise CRM system (Bloomreach) so you will have the opportunity to utilise functionality to deliver value. You'll be using established CRM channels like email and push but will also be involved in new technology enhancements and driving forward our app strategy.

About you

We are looking for an enthusiastic and detail-oriented Senior CRM Executive ideally with 3 years plus experience to join our fast-paced team to support with the planning and execution of key communications across email, push & SMS to drive sales, retention and customer loyalty

We need someone who can get stuck in, lead and can re-act quickly to changes within a fast pasted environment whilst collaborating cross functionally across digital marketing as well as trade, brand, design and analytics.

We want you to bring your expertise with CRM software and must have experience in a fast-paced, high-volume retail environment. We want you to show us you are proactive and results-driven with a passion for thinking customer first and have the ability to communicate well with all stakeholders when briefing or sharing results is essential

As a senior exec we would look for you to help nurture and develop the team supporting the CRM Manager.

Why Join Us?

Our mission is to create a workplace where everyone is respected, their individual differences are valued, and they can be themselves at work without exception.

2025 is a year for making bold moves, delivering real results, and driving forward with unstoppable momentum. If that excites you, then you belong at Debenhams. Let's lead the change together.

Benefits Include: (subject to level and eligibility)

• Highly competitive bonus scheme, company pension, share schemes, private medical cover, and life assurance
• Access to an on-site gym (Techno Equipment) and free weekly yoga and fitness classes
• 40% discount across four brands and 20% off at Debenhams
• A comprehensive wellbeing package to support your health and lifestyle
• Our office is dog-friendly, so your furry friend can join you at work
• Ongoing learning and development opportunities with great internal career progression
• On-site canteen serving breakfast, lunch, snacks, and hot drinks daily
• Free season ticket loan

https://careers.boohoogroup.com/

#LI-JA1 #CRM #LI-ONSITE #DEBENHAMS