Senior CRM Developer

JR United Kingdom; Plymouth; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A fast-growing tech-driven company is seeking a Senior CRM Developer to enhance customer operations. This hybrid role involves designing and building tools to improve customer experience, collaborating with teams, and contributing to automation-focused initiatives. With competitive pay and clear career progression, it's a chance to make a real impact.

Benefits

Competitive salary

Strong benefits

Clear progression path

Qualifications

• Solid commercial experience with CRM systems (e.g., Zendesk, Salesforce).
• Strong coding skills, ideally with TypeScript.
• Exposure to cloud environments, especially AWS.

Responsibilities

• Build and maintain custom apps and tools for a CRM platform.
• Contribute to the platform roadmap focused on automation.
• Collaborate closely with CRM leads and engineers.

Skills

CRM systems

TypeScript

cloud environments

automation mindset

problem-solving

collaborative skills

Job description

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We’re supporting a fast-growing, tech-driven business in their search for a Senior CRM Developer to help revolutionise how they manage customer operations.

This is a hybrid role, typically 1–2 days per week in their Hook office, offering flexibility while still keeping connected with the wider team. With exciting plans for growth and transformation, this is a brilliant opportunity to join a modern engineering environment where your impact will be real, visible, and valued.

The Role

This brand-new position sits within a collaborative squad focused on Customer Platforms. You’ll be central to designing and building tools that enhance customer experience across inbound support and outbound engagement—supporting a contact centre environment and beyond.

Key Responsibilities

• Build and maintain custom apps, tools, and widgets to optimise a major CRM platform (currently Zendesk, but open to all CRM backgrounds)
• Contribute to a long-term platform roadmap that supports automation and operational efficiency
• Collaborate closely with CRM leads, software engineers, and product stakeholders
• Champion clean, well-tested, and scalable code in a modern DevOps environment

Tech Environment

What We’re Looking For

We’re after an engineer with:

• Solid commercial experience with CRM systems (Zendesk, Salesforce, HubSpot, Dynamics etc.)
• Strong coding skills, ideally with TypeScript
• Exposure to cloud environments, especially AWS
• An automation-first mindset, with a passion for problem-solving and continuous improvement
• Ability to thrive in a dynamic, collaborative environment

Why Apply?

• Join a business committed to modern engineering and great customer experience
• Work in a supportive, empowered squad structure with real ownership
• Be part of something high-impact and high-visibility
• Competitive salary, strong benefits, and a clear progression path

? If you're an experienced CRM developer who enjoys coding, automation, and building better customer journeys through smart tech—get in touch today to find out more.