Senior CRM and Supporter Services Officer

Senior CRM and Supporter Services Officer

The Vegan Society exists to promote a lifestyle where humans do not exploit non-human animals for the purposes of food, clothing or anything else.

We have an exciting opportunity for a Senior CRM and Supporter Services Officer to join our team, taking the lead on managing our membership and supporter administration while overseeing the development of our new Dynamics CRM system.

What You Will Receive

- Salary of £31,586 – £37,035 per annum, depending on experience
- 28 days’ leave + 8 public bank holidays
- Ethical pension scheme
- Flexible working hours
- Employee Assistance Programme
- Health cash-back scheme
- A fun and supportive team
- Cycle to work scheme
- Compassionate leave
- Death in service benefit

What You Will Do

As a Senior CRM and Supporter Services Officer, you will oversee the delivery of our supporter services function while driving the ongoing development and effective administration of our CRM system.

Specifically, you will:

- Supervise the workload of the Supporter Services Co-ordinator (Membership) and the Supporter Services and Digital Content Assistant
- Implement strategies to recruit and retain members
- Provide regular reports on membership and produce Gift Aid reports for HMRC

What You Must Have

To be considered as a Senior CRM and Supporter Services Officer, you will need:

- Experience of working in a membership organisation
- Experience in line management
- Experience in the administration of a membership CRM
- Computer literacy with strong MS Office skills, including the ability to analyse and manipulate data
- A vegan lifestyle and passion for animal welfare, human and planetary health
- To be an organised and enthusiastic team player with the ability to work independently

Other organisations may call this role CRM Officer, Supporter Engagement Officer, Membership Services Manager, CRM and Membership Manager, or Supporter Services Lead.

A Bit More About Us

We believe in a world where resources are used in a sustainable way for the current population and future generations, and no-one goes hungry.

We’re progressive, forward focused and work to make veganism easily adoptable and widely recognised as the key approach to reducing animal suffering and environmental damage.

Through a range of initiatives, products and programmes, we are bringing veganism into the mainstream, raising the profile of the vegan lifestyle and progressing the global movement.

Further Information

Location: Birmingham

Working Style: Remote, occasional travel to Birmingham office.

Contract: Full-Time, Permanent

Closing Date: 4th May 2025

Veganism is at the heart of our values and mission, and it is a condition of your employment that, as far as is possible and practicable, you adhere to a vegan diet and lifestyle. The Occupational Requirement section of the Equality Act 2010 applies.

We also promote a workplace where everyone is included, are users of the Disability Confident scheme and aim to create an environment where everyone can be their whole selves.

Next Steps

To apply for the role of Senior CRM and Supporter Services Officer, please select the button shown.

For any reasonable adjustments to the recruitment process, please get in touch. Contact details can be found on the Vegan Society website.