Senior CRM and Loyalty Manager

JR United Kingdom; United Kingdom; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

An exciting opportunity awaits for a Senior CRM and Loyalty Manager to join a dynamic retail brand in Brighton. This role, starting in May 2025, offers a hybrid working environment, allowing you to work two days in the office and three days from home. You will be pivotal in developing and implementing CRM strategies that enhance customer engagement and drive revenue growth. If you have a passion for customer loyalty and a proven track record in the retail sector, this position is perfect for you. Join a forward-thinking company and make a significant impact in a transformative phase of their journey.

Benefits

Bonus Scheme

Strong Pension Plan

Hybrid Working

Two Days in Office

Qualifications

• Experience in CRM or Loyalty management within retail or beauty sectors.
• Proven track record in developing strategies for customer engagement.

Responsibilities

• Set strategy for trade campaigns via email, SMS, and Direct Mail.
• Implement and optimize the Loyalty Programme on a new platform.

Skills

CRM Strategy Development

Loyalty Programme Implementation

Customer Engagement

Team Leadership

Agency Management

Tools

Klaviyo

Job description

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Senior CRM and Loyalty Manager, United Kingdom

Client: Talent Hub

Location: Brighton, UK

Job Category: Other

EU work permit required: Yes

Job Views:

4

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

Senior CRM and Loyalty Manager

12-month maternity contract - May start date

Location: Brighton office 2 days per week, 3 days from home

Talent Hub is managing the search for this CRM and Loyalty Manager position, joining a retail brand undergoing an exciting phase of change. This is a hybrid role, starting in May 2025, or earlier if possible.

Key responsibilities include:

• Set the strategy for the trade campaign programme, delivered via email, SMS, and Direct Mail by the CRM manager.
• Implement the Loyalty Programme on a new technology platform and develop strategies to optimise and relaunch it.
• Increase customer revenue, satisfaction, and retention through trade and trigger communications in collaboration with the CRM team and agency.
• Own the CRM and Loyalty roadmaps, working with IT, Digital, eCommerce, and retail teams to boost revenue and Customer Lifetime Value.
• Drive initiatives to enhance customer engagement across CRM channels, Digital, eCommerce, and retail.
• Manage the team supporting the CRM and Loyalty managers to meet revenue targets.

Candidate requirements:

• Experience as a Senior CRM or Loyalty Manager within retail or beauty sectors.
• Proven ability to develop Loyalty and CRM strategies, preferably in an Omni Channel retail environment.
• Experience managing agencies, delivering commercial results, and ROI.
• Leadership experience managing CRM or Loyalty teams.
• Familiarity with Klaviyo or similar SaaS CRM platforms is advantageous but not essential.

The company offers excellent benefits, including a bonus scheme, a strong pension plan, hybrid working, and a two-day weekly presence in Brighton.