Enable job alerts via email!

Senior CRM and Loyalty Manager

Talent Hub

England

Hybrid

GBP 59,000 - 70,000

Full time

7 days ago

Be an early applicant

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

Join a forward-thinking retail brand as a Senior CRM and Loyalty Manager on a 12-month maternity contract. This hybrid role offers the chance to shape CRM strategies and loyalty programs, driving customer engagement and revenue growth. With a focus on innovation, you'll collaborate with cross-functional teams to enhance customer experiences and maximize lifetime value. If you're passionate about customer relationships and ready to lead a dynamic team, this opportunity is perfect for you. Enjoy excellent benefits, including a company bonus and a great pension plan, while working in a supportive environment.

Benefits

Company Bonus

Great Pension

Hybrid Working

Office 2 Days a Week

Qualifications

Previous experience in a Senior CRM or Loyalty Manager position for a retail or beauty brand.
Experience of creating Loyalty and CRM strategies ideally from an Omni Channel retailer.

Responsibilities

Set the strategy for trade campaigns delivered by the CRM manager across various channels.
Deliver the current Loyalty Programme to a new technology platform.

Skills

CRM Strategy Development

Loyalty Program Management

Agency Management

Leadership Skills

Klaviyo or SaaS CRM Platforms

3 days ago Be among the first 25 applicants

This range is provided by Talent Hub . Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Talent Hub

Co-Founder @ Talent Hub | Marketing and Digital Recruitment Expert

Senior CRM and Loyalty Manager

12-month maternity contract - May start date

Brighton office 2 days per week, 3 days from home

Talent Hub are managing the search for this CRM and Loyalty Manager position, joining retail brand who are evolving and moving through an exciting chapter of change. This position is a hybrid position, and it is a 12 month maternity contract, we are looking for a May 2025 start date, if not before.

Key responsibilities include:

Set the strategy for the trade campaign programme, which will be delivered by the CRM manager across email, SMS & Direct Mail.
Deliver the role out of the current Loyalty Programme to the new technology platform and build the strategy to optimise and relaunch the programme.
Deliver the strategy to achieved increased customer revenue, satisfaction and retention through trade and trigger communications alongside CRM manager and CRM agency.
Have ownership for the CRM and Loyalty roadmaps with IT, Digital, eCommerce and retail teams to drive incremental revenue and drive Customer Lifetime Value.
Deliver trade and engagement driving initiatives to customers across CRM channels, Digital, eCommerce and retail.
Team management to support CRM manager & Loyalty manager in driving the delivery of the strategy, and to ensure revenue targets are met.

What you will need for this Senior CRM and loyalty Manager position:

Previous experience in a Senior CRM or Loyalty Manager position for a retail or beauty brand
Experience of creating Loyalty and CRM strategies ideally from an Omni Channel retailer
Experience in agency management as well as delivering commercial results and ROI
Leadership experience managing a CRM or loyalty Manager in previous positions.
Experience of using Klaviyo (or SaaS CRM platform) would be useful but not essential

The company off excellent benefits, including company bonus, great pension and hybrid working, 2 days office based in Brighton.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Advertising, Marketing, and Public Relations
Industries
Retail, Wellness and Fitness Services, and Retail Apparel and Fashion

Referrals increase your chances of interviewing at Talent Hub by 2x

Customer Relationship Management Manager

Senior CRM Manager - Up to £70,000 - Maternity Cover

Brighton, England, United Kingdom 7 hours ago

Brighton, England, United Kingdom 1 week ago

Brighton And Hove, England, United Kingdom 1 week ago

Lewes, England, United Kingdom 29 minutes ago

Senior Product Manager, Customer Success

Luxury Account Executive - Brighton & Kent

Brighton, England, United Kingdom 5 days ago

Client Relationship Manager - Private Equity

Brighton, England, United Kingdom 5 days ago

Greater Brighton and Hove Area 2 days ago

Brighton, England, United Kingdom 4 days ago

Brighton, England, United Kingdom 1 week ago

Brighton, England, United Kingdom 4 days ago

Lewes, England, United Kingdom 3 weeks ago

Key Account Manager - Strategic Enterprise Solutions

Brighton, England, United Kingdom 3 days ago

Enterprise Account Manager SaaS (German or French speaker)