Senior Credit Controller — Arrears & Recovery Leader

Horion Marketing; Greater London; On-site; GBP 38,000 - 42,000; Full time

Job summary

A financial services organization in Greater London is seeking a Senior Credit Control Officer to manage arrears effectively. This role requires significant experience in credit control, member engagement, and an understanding of ethical lending. Responsibilities include overseeing debt recovery processes, analyzing arrears trends, and ensuring compliance with regulatory standards. The ideal candidate will possess strong communication and analytical skills, and be able to manage sensitive discussions with members. The position offers a salary range of £38,000 – £42,000 per year.

Qualifications

• Significant experience in credit control or arrears management within financial services.
• Strong understanding of ethical lending practices.
• Proficient in managing relationships with debt collectors.

Responsibilities

• Oversee end-to-end arrears management and debt recovery activities.
• Conduct affordability assessments for realistic repayment plans.
• Analyze arrears trends and provide performance reporting.

Skills

Credit control experience

Analytical capability

Communication skills

Negotiation skills

Microsoft Excel proficiency

Education

Finance-related qualification or equivalent experience

Job description

A financial services organization in Greater London is seeking a Senior Credit Control Officer to manage arrears effectively. This role requires significant experience in credit control, member engagement, and an understanding of ethical lending. Responsibilities include overseeing debt recovery processes, analyzing arrears trends, and ensuring compliance with regulatory standards. The ideal candidate will possess strong communication and analytical skills, and be able to manage sensitive discussions with members. The position offers a salary range of £38,000 – £42,000 per year.