Senior Credit Controller

TN United Kingdom; London; On-site; GBP 30,000 - 60,000; Full time

Job description

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At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we know that each talent makes our collective bolder and brighter. We are guided by four core principles that underpin everything we do across all our diverse businesses:

Music is Everything: Music is our passion, and we can never get enough. Tastes, trends, and tech will change, but great artists and songwriters will always be our driving force.

Global Growth, Local Expertise: Music is a global language. Through communication and collaboration, our success can come from anywhere and translate everywhere.

Innovation and Insight: Pushing the boundaries requires the best information and the boldest imagination. We use both to create the future.

Empowered by People: Like the artists we serve and the music they make, our differences make us stronger. This is a place where every talent can belong and build a career.

We remain committed to Diversity, Equity, and Inclusion. We know it fosters a culture where you can truly belong, contribute, and grow. We encourage applications from people of any age, gender identity, sex or sexual orientation, race, ethnicity, religion or belief, disability, and any other protected characteristic or identity.

Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.

Job Title: Senior Credit Controller

A little bit about our team:

Warner Music’s European Shares Service Centre is the home to the financial, tax and administrative functions that provide critical support and best-in-class services to our European Recorded Music and Publishing businesses. The UK Centre embodies the innovative and creative spirit that stems from the company’s deep history in nurturing entrepreneurial thinking and artist-focused innovation, enabling our employees to develop a wide range of skills through cross-function collaboration and development opportunities.

Your role:

The Order to Cash (OTC) Senior Credit Controller will ensure Accounts Receivable (A/R) and credit and collection activities for the organisation are processed timely and accurately. They will develop and execute continuous process improvements to streamline order-to-cash process.

Here you’ll get to:

1. Provide financial order management support to business units, supply chain and sales personnel to control credit exposure, affect timely payment, and minimise and resolve customer disputes.
2. Execute collection of assigned customer account portfolio, specifically high value digital revenue streams.
3. Lead monthly calls with labels related to account balances for own ledger.
4. Ensure all payments are collected within the specified payment term.
5. Work closely with finance to ensure cash forecasts are accurate and complete, with weekly reporting on cash collection activities.
6. Facilitate monthly A/R close process, including preparation of accounts receivable ledger, including any adjustments, journal entries, and reconciliation of specific accounts.
7. Evaluate customer accounts for any issues relating to reconciliations/settlements, ensuring ageing balances are investigated and resolved.
8. Assist in the creation of the Bad Debt file for Digital Revenue, working with label finance teams on any risky customers for their bad debts provisions, ensure proper escalation of risks and refer uncollectable debts for support or write-off.
9. Manage customer inquiries and disputes.
10. Process dispute/deduction adjustments and write-off balances.
11. Conduct A/R search queries, liaise with business partners including label and publishing divisions, corporate divisions (tax, legal, etc.) on various projects.
12. Maintain accurate credit and collection files and perform monthly portfolio analysis.
13. Provide support to the OTC Team to ensure full team coverage, including raising invoices and credit notes, allocating cash, creating adjustments, and any other task deemed necessary by the OTC Manager.

About you:

1. Experience in a credit control role with high volume of transaction processing in financial ERP.
2. Understanding of internal controls, indirect taxes, and service desk operations desired.
3. Strong work-ethic and a self-starter who proactively seeks out new solutions.
4. Ability to multi-task and prioritise projects working well under pressure.
5. Ability to support and train other team members where needed.
6. Detail oriented.

We’d love it if you also had:

Knowledge of SAP, ERPs, and S/4HANA.

About us:

As the home to Asylum, Atlantic, East West, Elektra, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalogue of more than one million copyrights worldwide. Redefining what it means to be a music company in the 21st century, our consumer brands include trend-setters like UPROXX, Songkick, HipHopDX, and EMP. We’re the home to WMX – the next generation services division that connects artists with fans and amplifies brands in creative, immersive, and engaging ways – and Alternative Distribution Alliance (ADA) – the ground-breaking global distribution company for independent artists and labels.

Together, we are Warner Music Group: Music With Vision & Voice.

Love this job and want to apply?

Click the “Apply” link at the top of the page or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile but will still allow you to upload a resume and cover letter.

Don’t be discouraged if you don’t hear from us right away. We’re taking our time to review all resumes, and to find the best people for WMG.

Thanks for your interest in working for WMG. We love it here, and think you will, too.

WMG is committed to inclusion and diversity in all aspects of our business. We are proud to be an equal opportunity workplace and will evaluate qualified applicants without regard to race, religion or belief, age, sex, sexual orientation, gender, gender identity or gender reassignment, marital or civil partnership status, disability, pregnancy, childbirth, or any other characteristic protected by law.