Senior Credit and Cash Controller

Sanctuary Group; Worcester; Hybrid; GBP 33,000 - 35,000; Full time

Benefits offered by this job

Health and wellbeing support

Company-paid life insurance

Parental leave arrangements

Paid volunteering days

Annual leave purchase scheme

Company-funded training

Flexible working options

Inclusive culture

Exclusive retail discounts

Cycle to Work

Salary sacrifice arrangements

Job summary

Sanctuary Care in Worcester is seeking a Senior Credit and Cash Controller to oversee a portfolio of client accounts, manage overdue payments and ensure timely settlements across the Care Income Team.

You will liaise with local operations and home teams, contribute to monthly debt meetings, and apply regulatory and practical finance knowledge to improve collection performance while supporting the organisation’s mission to deliver high-quality care.

Qualifications

• Experience in managing overdue payments and cash collection.
• Ability to liaise with multiple stakeholders to ensure timely settlements.
• Knowledge of financial regulation and current practice.

Responsibilities

• Manage a portfolio of client accounts and overdue amounts.
• Process payments received and reconcile cash postings.
• Contribute to monthly Debt meetings with Local Operations.

Skills

Credit control

Cash handling

Debt management

Job description

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Title: Senior Credit and Cash Controller

Location: Worcester, Worcestershire, GB, WR1 3ZQ

Operation: Sanctuary Care

Closing Date: 30/11/2026

Salary: £33,397.00 per annum

Requisition: 230416

Senior Credit and Cash Controller

Chamber Court, Castle Street Worcester WR1 3ZQ

£33,397.00 per annum (rising to £35,144.20 after 12 months, subject to satisfactory performance)

35 hours per week (mix of office and home working)

Care that changes lives – including yours

We believe care is more than a job – it’s a calling, and we’d love you to be part of it. We’re excited to welcome a Senior Credit Senior Credit and Cash Controller to our friendly team at Worcester in Castle Street Worcester WR1 3ZQ. And with sector leading results showing our colleagues highly recommend Sanctuary Care as a great place to work, you’ll be joining a culture that supports you to thrive, grow, and be recognised for the difference you make.

We're proudlyInvestors in People Gold accredited and not-for-profit, which means every penny we make goes straight back into our people and our homes. Whether you’ve already found your calling or you’re still discovering it, we’ll support you every step of the way. From your first day to your dream role, we’ll help you get there.

When you join Sanctuary Care, you’re joining an award-winning team where colleagues and residents truly matter. We’re proud winners of the 2025 Nursing Times Award for Care of Older People and the 2025 Care Home Awards Best for Training and Development, and Outstanding Larger Care Home Group.

Your role

Due to recent changes within the team, an exciting opportunity has arisen for a Senior Credit and Cash Controller to work within our Care Income Team. In this role will be responsible for a portfolio of Client accounts including management of overdue amounts and processing of payments received into Sanctuary Care. You will need to liaise with various stakeholders to ensure all amounts are collected by deadlines whilst also maintaining effective relationships with our Care Home Teams.

You will arrange and contribute to monthly Debt meetings with Local Operations, therefore, excellent communication and working knowledge of financial regulation, legislation and current practice are essential for this role.

You will have recently worked in a similar role with proven experience of working to deadlines and prioritising workloads. Ideally, you will have experience of analysing and diagnosing problems and implementing effective solutions.

Your rewards

You deserve more than the basics. That’s why, alongside 25 days’ annual leave pro rata (rising to 30, including bank holidays), occupational sick pay linked to length of service, and a pension matched up to 7%, we’ve created a package to help you thrive:

• Health and wellbeing support – including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
• Company-paid life insurance
• Parental leave arrangements , paid volunteering days, and annual leave purchase scheme
• Company-funded training and ongoing career development opportunities
• Flexible working options and an inclusive culture where everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks
• Exclusive retail discounts , Cycle to Work, and salary sacrifice arrangements

Some rewards are subject to a qualifying period or other criteria – visit our website for more information.

Before you apply

• We can only accept applications from individuals with the right to work in the UK.
• All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch.
• Internal candidates should apply via their internal careers account.
• We may close this advert early, so please apply as soon as possible.

Inclusion is one of our core values . We’re committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.