- Provide daily subject-matter-expert support for defect triage calls and resolve complex network issues
- Manage trouble tickets through successful resolution, supplying information for R&D investigation and implementing recommendations
- Lead deep-dive analytics and fault investigations for feature and performance test cases within SLAs
- Peer-review and release daily test progress reports, highlighting risks to project timelines and deliverables
- Lead performance analysis and troubleshooting of the MCX Core
- Validate test cases, upgrade procedures, troubleshooting guides, and product documentation
- Provide training and development support for MCX engineers
- Plan and execute software upgrades and regression testing on VNF-based Core nodes running on VMware
- Update MOPs and deployment materials to support consistent successful deployments
- Provide technical support for integration with Samsung MCX nodes, including analysis, feedback, and logs for third parties
- Define MCX Core test strategies and test plans for network elements and software release phases
- Lead and develop members of a small test and operations team
- Collaborate with PMO functions to provide project updates and manage risks
- Build effective working relationships with customers and partners
- Serve as SME for in-depth technical investigations across end-to-end LTE and TETRA architectures
Requirements
- Comprehensive knowledge of 4G/5G Core and IMS network technologies, especially Mission Critical Voice, Video, and Data features
- Extensive expertise in IMS and VoLTE architecture, interfaces, and protocols
- Hands-on experience testing Mission Critical Voice, Video, and Data services on commercial VoLTE networks
- Expertise with Wireshark tracing, system log analysis, SIP, RTP, RTCP, and Diameter interactions
- Experience with load-testing tools such as IXIA
- Experience with ticketing applications such as Jira and ServiceNow
- OS lifecycle management for VM deployments on VMware, including greenfield deployments and upgrades
- End-to-end troubleshooting for LTE and TETRA networks and call flows
- In-depth knowledge of 3GPP specifications and Mission Critical features
- Extensive expertise in IP networking, routing protocols, and network troubleshooting
- Excellent written and spoken English
- Engineering degree or equivalent experience in Computer Science, Electronics, Telecoms, or a related field
- Awareness of NIST, OWASP, GCF, and UK TSA requirements and their impact on secure network delivery and testing
- Willingness to support an on-call rota as required
- Ability to work for extended periods at customer locations
- Existing SC clearance is ideal, or must be obtained once hired
- Ability to maintain high standards of work and adapt to a dynamic working environment
- Strong presentation and interpersonal skills
- Highly motivated and self-driven, with ability to lead and develop a small team
- Ability to execute complex test activities against project and test-plan milestones
- Ability to collaborate with PMO functions and manage project risks
- Ability to develop effective customer and partner relationships
Core Competencies
Demonstrates expertise in 4G/5G Core and IMS network technologies, with a focus on Mission Critical Voice, Video, and Data services. Capable of leading performance analysis, troubleshooting, and managing complex network issues while ensuring effective collaboration with stakeholders.
Highest-signal resume keywords
- 4G/5G Core Expertise
- IMS and VoLTE Architecture
- Wireshark Tracing
- Load-Testing Tools (IXIA)
- End-to-End Troubleshooting
ATS Optimization Keywords
Hard Skills
- 4G/5G Core
- IMS Network Technologies
- VoLTE Testing
- Wireshark
- SIP
- RTP
- RTCP
- Diameter
- Load-Testing
- IP Networking
Soft Skills
- Strong Presentation Skills
- Interpersonal Skills
- Highly Motivated
- Self-Driven
- Ability to Collaborate
Certifications & Qualifications
- Engineering Degree
- SC Clearance
Industry Keywords
- Mission Critical Voice
- 3GPP Specifications
- NIST
- OWASP
- GCF
- UK TSA
- LTE
- TETRA
- Network Troubleshooting
- Project Management
Tools & Technologies
- Jira
- ServiceNow
- VMware
- VNF-Based Core Nodes
- MOPs