Senior Contracts Administrator - 12 month secondment

Allianz; Guildford; Hybrid; GBP 30,000; Full time

Job summary

A leading insurance brand is seeking a coordinator in Guildford to manage Special Engineering Services contracts. The role involves ensuring client satisfaction, liaising with stakeholders, and enhancing service delivery in a hybrid working environment. Candidates should possess strong analytical, relationship-building skills, and relevant GCSE qualifications. A competitive salary is offered alongside a comprehensive benefits package.

Benefits

Flexible buy/sell holiday options

Annual performance related bonus

Contributory pension scheme

Discounts on insurance products

Volunteering days

Qualifications

• Experience in a fast-paced administrative role.
• Ability to influence stakeholders at all levels.
• Proficiency in Microsoft basic package.

Responsibilities

• Lead coordination and administration of Special Services contracts.
• Collaborate with teams and maintain relationships for commercial growth.
• Deliver high customer service standards and manage service fulfilment.

Skills

Commercial and analytical skills

Excellent customer service

Relationship building

Self-motivation

Agility in a dynamic environment

Education

GCSEs in Maths and English at grades 4-6 (or equivalent)

Tools

Salesforce

Job description

Role Description

You will lead the coordination and administration of Special Services contracts within Allianz Engineering Inspection Services, managing agreements from initial enquiry through to invoicing, while ensuring high standards of service, compliance, and client satisfaction.

Additionally, you will collaborate with internal teams and external stakeholders to build strong, sustainable relationships, support commercial growth, and maintain operational excellence. With a focus on customer service, continuous improvement, and adherence to regulatory standards, you will play a key role in the success of this specialist and growing area of Allianz's technical services business.

This is a hybrid role based in our Guilford office, with the expectation to be on-site two days per week.

Salary Information

Pay: Circa £30,000 per year. Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.

About You

• Negotiating and managing Special Engineering Services contracts from initial enquiry through to invoice issuance, using the internal Contracts Management System.
• Liaising with internal teams and external stakeholders to coordinate service delivery and maintain transparency throughout the contract lifecycle.
• Building and nurturing long-term stakeholder relationships to support retention, satisfaction, and sustainable commercial growth.
• Delivering high standards of customer service while meeting agreed product targets and ensuring timely, compliant service fulfilment.

Essential Skills

• Experience in a fast-paced administrative role.
• Proven commercial and analytical skills to support decision-making.
• Excellent customer service and a strong compliance mindset.
• Ability to build relationships and influence stakeholders at all levels.
• Agility to work effectively in a dynamic, changing environment.
• Self-motivation and the ability to work independently and as part of a team.
• GCSEs in Maths and English at grades 4-6 (or equivalent).
• Proficiency in the Microsoft basic package.

We support the government scheme "Access to Work" please feel free to ask us about the access to work scheme.

Desirable Skills

• Experience using Salesforce.
• Understanding of health and safety regulations within engineering or inspection environments.

What We Will Offer You

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that's perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That's on top of enjoying all the benefits you'd expect from the world's number one insurance brand, including:

• Flexible buy/sell holiday options
• Hybrid working
• Annual performance related bonus
• Contributory pension scheme
• Development days
• A discount up to 50% on a range of insurance products including car, home and pet
• Retail discounts
• Volunteering days

Our Ways of Working

Do you need flexibility with the hours you work? Let us know as part of your application and if it's right for our customers, our business and for you, then we'll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.

Integrity, Fairness, Inclusion & Trust

At Allianz, we believe in fostering an inclusive workforce and are proud to be an equal opportunity employer. Our commitment to equal opportunities, gender equity, and balanced gender representation, is demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community's Race at Work Charter signatories, and Armed Forces Covenant gold standard employer.

We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success.

We encourage our employees to advocate for their needs, whether it's assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.

Accessible Application for All

As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role.

Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.

[e-mail]

For any inquiries or to submit your application, please contact: Sophie Mayes

If you are an at-risk candidate facing potential redeployment, please include this information in your CV.

Closing date: 5 Aug 25

We reserve the right to close the advert early if we reach enough applications.

Join us - Let's Care for Tomorrow.

#LI-Hybrid

78234 | Operations | Professional | Non-Executive | Allianz UK | Full-Time | Permanent