Senior Contract Support Lead - Facilities (Hybrid)

Randstad CPE; Greater London; On-site; GBP 36,000 - 43,000; Full time

Job summary

A leading recruitment agency is seeking a proactive Lead Contract Support Officer to oversee a small administrative team in West London. This role involves team management, operational coordination of maintenance tasks, client and stakeholder support, as well as financial documentation processing. The ideal candidate will have experience in Facilities Management and CAFM systems, coupled with strong leadership and communication skills. The role offers a competitive salary and a permanent position with specified working hours.

Qualifications

• Proven experience in a Contract Administrator or senior support role within Facilities Management.
• Strong leadership skills and experience in staff training.
• Excellent communication and customer service capabilities.
• High level of organization with proven multitasking ability.
• Solid understanding of CAFM systems and process improvements.

Responsibilities

• Manage and develop the Contract Support Team.
• Oversee scheduling of Planned Preventative Maintenance tasks.
• Handle client and stakeholder queries effectively.
• Process invoices and support financial reporting.
• Ensure compliance with documentation and QMS records.
• Identify improvements for service standards and efficiency.

Skills

Leadership skills

Communication skills

Organizational skills

Customer service

Process improvement

Tools

CAFM systems

Planon

Job description

A leading recruitment agency is seeking a proactive Lead Contract Support Officer to oversee a small administrative team in West London. This role involves team management, operational coordination of maintenance tasks, client and stakeholder support, as well as financial documentation processing. The ideal candidate will have experience in Facilities Management and CAFM systems, coupled with strong leadership and communication skills. The role offers a competitive salary and a permanent position with specified working hours.