Senior Contract Manager

Veolia Environmental Services (Uk) Plc; Ayot Green; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading environmental services provider is seeking a competent manager to oversee the delivery of municipal services across a comprehensive contract. Responsibilities include ensuring legislative compliance, managing contracts, and optimizing operational efficiency. The ideal candidate will have experience in waste management and client management, along with relevant qualifications. This role offers an annual performance bonus, private medical cover, and extensive training opportunities.

Benefits

Annual performance bonus

Company car or car allowance

Private medical cover

25 days annual leave

Company pension scheme

Paid day for community volunteering

Ongoing training and development

Qualifications

• Experience in waste management is required.
• Understanding of risk and fleet management is essential.
• Proven experience in client management.

Responsibilities

• Ensure operations comply with legislation.
• Manage contract and financial goals.
• Maximise service delivery with local teams.
• Provide accurate reporting of business performance.
• Manage monthly financial performance against KPIs.

Skills

Risk management

Client management

Waste management

Leadership

Education

IOSH Managing Safely or equivalent

Level 3 Leadership & Management or equivalent work experience

Job description

Overview

Manage the delivery of municipal services across the East & North Herts contract, including people, site and resources. Deliver effective and safe services to maximum operational efficiency, within budget, and to VMR standard. Develop and maintain relations with key stakeholders (client, members, residents, staff).

Responsibilities

• Ensure all operations are run in compliance with VMR and any appropriate legislation.
• Manage contract and client to deliver key financial goals.
• Work in close partnership with local operational teams to maximise service delivery.
• Provide clear, transparent and accurate reporting of business performance.
• Deliver operational efficiencies through use of digital tools, asset utilisation and cost control.
• Manage monthly financial performance.
• Deliver the contract against required budgets and KPIs.
• Present contract reviews and monthly reports.
• Support the organisation’s Disability Confident and fair treatment commitments, including adjustments where reasonable and appropriate.

Required Qualifications and Experience

• IOSH Managing Safely or equivalent.
• Level 3 Leadership & Management or equivalent work experience.
• Waste management experience.
• Risk management and fleet management experience.
• Client management experience.

Benefits and Additional Information

• Eligible for an annual performance bonus.
• Option to choose from a company car or car allowance.
• Private medical cover.
• 25 days of annual leave.
• Access to our company pension scheme.
• One paid day of leave every year to volunteer and support your community.
• Ongoing training and development opportunities to reach your full potential.

We are proud to have been named one of The Sunday Times Best Places to Work for three consecutive years (2023, 2024 and 2025). We are a Disability Confident Employer and will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme and meet the minimum criteria for our roles. We are committed to fair treatment and a diverse, inclusive workplace.

When you see the world as we do, you see the chance to help the world take better care of its resources. We are looking for someone as committed as we are to drive change and realise our Ecological Transformation ambitions. If you have questions about how this might affect you, please contact your line manager or the HR team.