Senior Content Strategy & AI-Driven Program Lead

Amazon Inc.; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Amazon Shipping is seeking a Senior Content Program Manager to own end-to-end content strategy across client-facing and internal support channels. You will design a comprehensive framework for SOPs, help docs, policy updates, and product launches, ensuring accuracy and accessibility for diverse audiences.

Lead cross-functional teams across technology, legal, marketing, operations, and commercial to benchmark, measure, and improve content quality.

Qualifications

• Experience using data and metrics to drive improvements.
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
• Experience in program or project management.
• Experience in content creation or copy editing, including online publishing.

Responsibilities

• Design and own the end-to-end content strategy, building a scalable framework that covers SOPs, help documentation, policy changes, and new product launches for external clients and internal support associates.
• Benchmark content quality and effectiveness against industry leaders, define measurable goals, and establish review mechanisms to track performance and drive continuous improvement.
• Lead cross-functional program management across technology, legal, marketing, operations, and commercial teams; define milestones, track progress, and hold stakeholders accountable to deliverables.
• Define the taxonomy, structure, and quality standards that make content machine-readable and AI-ready, ensuring tools surface accurate, personalized information.
• Lead development of interactive video and multimedia experiences that translate complex topics into simple formats, driving self-service adoption.
• Author and lead business reviews and leadership documents with clear commentary on status, risks, and mitigations.
• Develop and maintain playbooks and process documentation to standardize and scale content programs.
• Navigate ambiguity by structuring complex problems into clear, actionable plans while managing multiple workstreams.

Skills

Data metrics

End-to-end ownership

Project management

Content creation

Tools

AI/ML

GenAI

Analytics

Database

Storage

Job description

Amazon Shipping is seeking a Senior Content Program Manager to own end-to-end content strategy across client-facing and internal support channels. You will design a comprehensive framework for SOPs, help docs, policy updates, and product launches, ensuring accuracy and accessibility for diverse audiences.

Lead cross-functional teams across technology, legal, marketing, operations, and commercial to benchmark, measure, and improve content quality.