Senior Content Services Operator (FTC)

MPS Limited; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Senior Content Services Operator to lead a dynamic team in delivering high-quality encoding services. This role combines hands-on technical operations with people management, ensuring projects meet the highest industry standards. Candidates should possess a strong background in theatrical and downstream encoding, alongside excellent communication and problem-solving skills. The position offers a unique opportunity to foster team growth and collaboration while working on exciting projects in the digital cinema space. Join a forward-thinking company that values innovation and teamwork.

Benefits

25 days' Annual Leave

Medicash Health Cash Plan

Gym Discount

Cinema ticket discounts

Cycle to Work Scheme

Dexters 'No Deposit' Option

Interest Free Deposit Loan

Company Sick Pay Scheme

Season Ticket Loan

Summer & Christmas Parties

Qualifications

• 3+ years in high-volume DCP/downstream deliverable creation.
• Educated to degree level or equivalent experience.

Responsibilities

• Lead and develop a team of Encoders for high-quality output.
• Evaluate workflows to improve standards and collaboration.
• Act as primary contact for encoding inquiries.

Skills

Theatrical and downstream encoding

Video and audio codecs

Digital Cinema knowledge

Command-line tools

Frame rate and colour space conversions

Education

Degree level education

Job description

Job Purpose

The Senior Content Services Operator role is a hands-on position from a day-to-day work perspective, while also assisting with managing a growing team responsible for encoding a variety of different Studio and Independent Distributor content to the highest industry standards.

This position is a Fixed Term Contract of 12 months.

Main Duties & Responsibilities

Technical Operations:

• Lead, develop and work as part of a team of Encoders to deliver the highest standards of theatrical and downstream output for our clients.

• Regularly evaluate workflows, processes and operations to improve standards of work, quality of delivery and cross-department collaboration.

• Oversee the successful completion of non-standard and complex projects, providing support and input where necessary. This can range from working on daily task orders to helping the business with tactical decisions and planning.

• Able to both create and train others in a wide variety of Digital Cinema Packages (DCPs): Subtitled, Dubbed, 5.1, 7.1, Atmos etc. Both SMPTE and Interop.

• Having an in-depth knowledge of IMF workflows and specifications.

• Able to both create and train others on subtitles and dubbing reference files and edits for censorship purposes.

• To both create and train others on the creation of downstream deliverables and perform simple audio edits and conforms.

• Lead technical validation and troubleshooting, providing coaching and feedback where necessary.
• Perform spot checks and short form QCs.

People Management:

• Leading and coaching the Content Services Team, focusing on developing team members’ soft and hard skills to elevate performance through active and actionable feedback.

• Foster a culture of openness, feedback and communication at all levels by both providing and seeking regular feedback from colleagues, peers and employees.

• Identify current and future training and growth opportunities for Direct Reports and engage direct reports in proactive and long-term career pathing discussions for all individuals within the Content Services Team.

Planning and communication:

• Act as a primary contact for Account Managers and other departments with encoding enquiries.

• Foster inter-departmental collaboration, planning and problem solving through open dialogue and feedback.

• Working closely with the Mastering Manager and Content Services Operators to ensure that projects are delivered on time.
• Representing the department in internal meetings and maintaining the team Rota.

Qualifications/desired experience

• 3+ Years of experience in a high-volume DCP / Downstream deliverable creation environment
• Educated to degree level or equivalent experience

Skills & knowledge

• In-depth knowledge of theatrical and downstream encoding, best practices and standards
• In-depth knowledge of video and audio codecs and their appropriate uses
• An interest in Digital Cinema, Film and its surrounding technologies
• Ability to explain complex technical terminology in an easy-to-understand way
• Familiarity with command-line tools and basic scripting
• Familiarity with frame rate and colour space conversions

Competencies & behaviours

Brand Ambassador: With Human Properly
Communication: Ability to communicate clearly and effectively, both verbally and in writing, ensuring that messages are accurately conveyed and understood.
Customer Focus: Strong commitment to delivering excellent customer service, ensuring that all visitors and callers feel welcomed and valued.
Professionalism: Maintains a professional demeanour at all times, representing the company positively through appearance, behaviour, and communication.
Organisation and Multitasking: Skilled at managing multiple tasks simultaneously while maintaining a high level of organisation and attention to detail.
Time Management: Efficiently prioritises tasks and manages time to ensure that all responsibilities are completed promptly and accurately.
Adaptability: Flexibility to adapt to changing circumstances, priorities, and demands, remaining calm and effective under pressure.
Problem-Solving: Ability to identify issues and develop effective solutions to resolve them in a timely manner
Interpersonal Skills: Ability to build positive relationships with visitors, colleagues, and management, fostering a cooperative and supportive work environment.
Confidentiality and Discretion: Handles sensitive information with the utmost discretion and confidentiality, maintaining trust and integrity.
Technical Proficiency: Competence in using office technology, including telephones, computers, and software such as Microsoft Office, to perform daily tasks efficiently.
Attention to Detail: Ensures accuracy in all tasks, from data entry to visitor management, avoiding errors and maintaining high standards.
Cultural Awareness and Sensitivity: Demonstrates an understanding of and respect for diverse cultural backgrounds, ensuring all interactions are inclusive and considerate.

Benefits

• 25 days' Annual Leave -
• Medicash Health Cash Plan
• Gym Discount
• Cinema ticket discounts
• Cycle to Work Scheme
• Dexters 'No Deposit' Option
• Interest Free Deposit Loan
• Company Sick Pay Scheme
• Season Ticket Loan
• Summer & Christmas Parties
• Pension Plan
• Employee Assistance Programme - Councelling