Senior Content Manager

Usnoop Ltd; Norwich; On-site; GBP 50,000 - 80,000; Full time

Job summary

A leading company in financial technology seeks a passionate Content Senior Manager to lead content strategy and enhance user engagement through impactful content. You will manage a talented team, collaborate cross-functionally, and contribute to shaping users' financial experiences. The role offers an opportunity to drive engagement and support business goals while being part of a diverse and inclusive environment.

Benefits

Competitive salaries

Benefits package

Pension enrollment

Training and development opportunities

Qualifications

• Deep Personal Finance Knowledge to translate complex topics.
• Proven leadership in delivering content in regulated environments.
• Strong writing and content design skills.

Responsibilities

• Lead content strategy and manage a team of creators.
• Optimize content effectiveness using data and insights.
• Collaborate with cross-functional teams for cohesive content.

Skills

Content Strategy

Leadership

Editorial Standards

Data-Driven Mindset

Collaborative Spirit

Job description

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Content Senior Manager

Contract Type: Fixed-Term Contract, 12 months

Why work for us?

Leveraging Snoop's innovative technology and data capabilities will unlock valuable opportunities for the Group and we're always looking for passionate and talented people to come and help us change the game. We pride ourselves on a flexible approach to working - because what matters to us is who you are and what you do, not where and how you do it. If you're someone who wants to make a difference, we'd love to hear from

The Role

Are you passionate about helping people make smarter financial decisions through powerful, engaging content? We're looking for a Content Senior Manager to lead the charge in shaping how users experience and interact with content across the Snoop app and beyond.

You and Your Team:

This is a pivotal leadership role responsible for defining and executing a content strategy that drivers user engagement, education, retention and revenue. You'll lead a talented team of content creators and collaborate closely with product, design, data and marketing to deliver personalised, insight-driven content experiences that truly make a difference to our users' financial lives.

Why This Role Matters

This role is central to how we build trust, drive engagement, and deliver value to our users. You'll be instrumental in shaping the voice of Snoop, helping users feel confident and informed in their financial decisions, and ensuring our content supports both user outcomes and business goals.

As a Content Senior Manager, You Will:

• Lead Content Strategy & Execution: Own the content roadmap and ensure delivery across in-app, email, push, and other digital channels.
• Manage & Mentor a High-Performing Team: Guide a small but mighty team of content creators, ensuring quality, consistency, and alignment with brand and compliance standards.
• Champion Editorial Excellence: Uphold our tone of voice and editorial standards, ensuring all content is clear, accurate, and user-first.
• Optimise with Data: Use performance metrics and user feedback to continuously test, learn, and improve content effectiveness.
• Streamline Content Operations: Own content workflows, calendars, and governance to ensure scalable, efficient delivery.
• Collaborate Cross-Functionally: Work closely with product, design, compliance, and marketing to deliver cohesive and compliant content experiences.
• Support the CMO: Assist with ad-hoc editorial projects and strategic initiatives.

What We're Looking For

• Deep Personal Finance Knowledge: You understand financial products and behaviours and can translate complex topics into accessible, actionable content.
• Proven Content Leadership: You've led content teams and delivered high-quality digital content in regulated environments.
• Editorial & UX Expertise: You bring strong writing, editing, and content design skills, with a sharp eye for tone, clarity, and usability.
• Data-Driven Mindset: You're comfortable using analytics and behavioural insights to inform content decisions.
• Collaborative Spirit: You thrive in cross-functional environments and know how to bring people together to deliver great work.
• Commercial Awareness: You understand how content can support monetisation without compromising user trust.

Offers are subject to satisfactory background checks, including credit, fraud, and employment references.

Who we are

At Vanquis, we have a simple purpose: to deliver caring banking so our customers can make the most of life's opportunities. Established in 1880, we're now a FTSE All Share company and leading specialist bank. We lend responsibly, providing tailored products and services to over 1.69 million UK customers. We see ourselves as the bank that's got your back.

Driven by an ambition to make everyone better off, Snoop is an award-winning Open Banking platform that aggregates customers' payment accounts in one place and provides them with highly personalised, timely and actionable insights. Snoop, a unique capability, empowers our customers to manage their finances effectively and targets savings of up to £1,500 per year for customers.

We take care of our colleagues as well as our customers, working hard to create a rewarding and supportive work environment. That means competitive salaries, benefits, and a Group-wide recognition scheme. Everyone can enrol in our pension and after six months, you can join our 'Buy as You Earn' scheme.

We're about more than financial rewards though. We give everyone a voice in the business and room to be their authentic self. And we know you're here to build your career, so we help every colleague with training and development opportunities. Making sure there's always something new to learn.

Equal Opportunities

Vanquis is an Equal Opportunity Employer.
We embrace everyone's unique strengths and identities. No matter your background, identity, or experience, you are welcome here. We believe diversity enriches our teams and helps us better support our customers.

If there's anything we can do to support you during the recruitment process-whether that's a different format of the application or additional assistance-please contact us at [e-mail].