Senior Content Designer - Receive

Wise; London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading financial services company in London is seeking an experienced Senior Content Designer to enhance customer experiences and deliver impactful content. You will work with cross-functional teams to design intuitive experiences for various payment transactions. Ideal candidates will have proven expertise in content design and a passion for crafting quality user-centric content. This role promises opportunities for significant contributions to a mission of building money without borders.

Qualifications

• Accomplished Senior Content Designer with experience shipping world-class consumer products.
• Hands-on experience delivering creative and product content in fast-paced, engineering-led environments.
• Strong collaboration skills and experience working in cross-functional teams.

Responsibilities

• Get to know customers and build empathy for their needs.
• Deliver simple, beautifully crafted, intuitive experiences.
• Champion the Wise brand and its careful implementation.

Skills

Collaboration skills

Design process familiarity

Content delivery experience

Customer empathy

Ability to navigate complexity

Exceptional content craft

Job description

Overview

At Wise, we’ve got a clear mission — money without borders. Built by and for people who live global lives. We’re focused on building more transparent and convenient ways to pay and get paid to achieve that mission.

How should global money work? How do you take a complex, stressful experience and make it simple and calming? How do you challenge the way it’s always been done? How do you help businesses and customers get paid in the best way for them, no matter where in the world the money needs to move from? How do you collaborate in a human-centred way to ship work you’re truly proud of?

These are just a few of the challenges a Senior Content Designer will work on as part of Wise’s global mission to build an open, fair, and human financial system. Right now we move £6 billion every month for over 12 million people. But we’re only 2% done — because people without borders deserve money without borders.

What you’ll be doing

You’ll be working with the cross-functional teams that make up Receive — a squad that helps millions of people and businesses get paid. The Receive squad is central to Wise’s mission of building an open, fair and human financial system.

In this role, you’ll enable customers to receive money from all over the world — quickly, easily and with absolute confidence. It might be a new business getting paid by their first customer, friends paying each other back after a meal out, or larger companies regularly receiving millions of pounds, yen or dollars.

Every single payment is important — no matter what size or how it’s made. So, you’ll invest time deeply understanding our customers and their needs, designing and delivering experiences that make these transactions clear, engaging and effortless.

You will also be part of the Content Guild, and will regularly collaborate with the content community across Wise.

Here’s how you’ll contribute

• Get to know our customers, building empathy and a deep understanding of their needs
• Use your expertise to discover, design and deliver simple, beautifully crafted, intuitive experiences that customers love
• Influence teams and stakeholders to increase customer-centeredness, creativity, and content quality across the squad
• Champion the Wise brand and its carefully considered implementation
• Work with designers from other squads to build a single, seamless experience for customers

This role will give you the opportunity to

• Deliver impact and ship work you’re proud of
• Own content projects from end-to-end
• Define what great content looks like, then help deliver it
• Work at the crossroads of marketing communication and product design
• Be part of a positive change in the world. We’re fixing a broken, greedy system, and putting people and businesses in control of their money

About you

• Accomplished Senior Content Designer with experience shipping world-class consumer products
• Hands on experience delivering creative and product content in fast paced, engineering-led environments
• Strong collaboration skills and experience working in cross-functional teams
• You’re comfortable navigating complexity and ambiguity — and can successfully collaborate in this environment
• Familiarity with design processes and experience validating how content solves real customer problems
• Exceptional content craft and a desire for quality
• Willingness to give and receive constructive feedback

Heads up, this probably isn’t for you if

• Your experience is mostly in marketing content, advertising, journalism or social media – and you have no hands-on experience of content design or working in UX.
• You’re not comfortable navigating complexity and working in a fast-paced environment

Additional Information

For everyone, everywhere. We\'re people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We\'re proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it\'s like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.