Senior Content Designer - Digital CX

Sky; Slough; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading media and entertainment brand is seeking a Senior Content Designer to deliver outstanding content across various platforms including sky.com and the My Sky app. This role involves collaborating within Agile teams to create customer-focused content that aligns with business goals. The flexible location allows candidates to work hybrid from Osterley or Leeds. Join a diverse team and contribute to crafting exceptional customer experiences.

Qualifications

• Experience in delivering high-quality content across digital platforms.
• Ability to collaborate within Agile frameworks and teams.
• Strong focus on customer needs and insights.

Responsibilities

• Deliver high-quality, intuitive content experiences across web and native platforms.
• Champion the customer voice to ensure alignment with real needs.

Skills

Content design

Collaboration in Agile teams

Customer insights analysis

Job description

Job Description

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

As a Senior Content Designer in our digital customer experience team, you'll help deliver world-class content across sky.com, the My Sky app, macros, and transactional communications. You'll collaborate within Agile teams, drive content solutions, and be responsible for outcomes that meet business goals and customer needs.

Sitting within the Customer Experience Centre of Excellence, you'll create world-class customer journeys and designs to support our product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose : to create better experiences for our customers.

What you'll do:

• Deliver high-quality, intuitive content experiences across web and native platforms, aligned with business and customer needs.
• Champion the customer voice , ensuring content design reflects real needs and drives prioritisation.

Consistently use customer insights and translate them into actionable content i...