Senior Content Designer

Social network you want to login/join with:

The Job

This is an exciting time to join Flo - we’ve just reached an incredible milestone of 65 million monthly active users, growing by over 5 million in Q1 alone! If you love designing user-centric content that promotes growth, we want to hear from you! It’s an exciting period of growth for the company. That’s why we need someone who sees the product through our users’ eyes, manages business needs, and will champion the importance of Content Design as an essential part of a product team. Someone who can bring creativity and clarity to every touchpoint and can turn complex concepts into something simple, human, and engaging.

You’re an exceptional Content Designer with an interest in health technology that solves real-world user problems as well as designing experiments that boost metrics. You can flex between prototyping new products, designing end-to-end experiences, and creating compelling microcopy such as feature overviews, error messages, and push notifications. You’re comfortable coming up with solutions and new processes, challenging ways of working while also listening to understand and serve business needs.

You’re comfortable and thrive in a fast-paced, growth-focused environment. You’re confident explaining your hypotheses and the process behind your decisions. You’re happy to run workshops, crits, and reviews to not only improve your own work but also the work of other content designers. You lead by example - sharing work and critiquing others based on business needs, user needs, and best practices.

You collaborate well with Product Management, Product Design, Analysts, Research, Engineering, etc. You’re a strong planner who thrives on variety and a fast-paced environment. You’re comfortable feeding into planning and prioritization both on your product team and on the Content Design team. You continually seek opportunities to help improve the business, experience, workflows, or processes. You have a passion for Content Design and the value it brings to the design process.

Your Experience

Must have:

• Content Design expertise and attention to detail.
• Experience co-designing with product designers in collaborative tools.
• Brilliant communication skills – with the ability to influence others and advocate for Content Design at all levels — from product designers to product managers to senior stakeholders.
• A portfolio that demonstrates impact.
• Interest in growth and revenue, especially as part of the Commercial stream.

What you'll be doing

You'll be responsible for:

• Create clear, concise, and compelling content for new features, widgets, paywalls, and more.
• Collaborate with Product Designers, Researchers, Analysts, and Product Managers to define new experiences across our app experience.
• Come up with fresh ideas to improve existing user experiences and bring in new revenue streams.
• Advocate for Content Design both on your team and in the wider community.
• Run workshops, crits, and reviews.
• Support more junior Content Designers.
• Proactively seek areas for improvement, working with all content disciplines and across other product streams to find solutions.
• Work closely with Localisation to ensure messaging and tone of voice are consistent and make sense across different markets.
• Evangelise human-centered design, readability, accessibility, and creativity.
• Help other Content Designers develop their skills by sharing best practices, collaboration, and training.

Salary Range: £64,000—£68,000 GBP per year. Ranges may vary depending on your skills, competencies, and experience.

Reward

People perform better when they’re happy, paid well, looked after, and supported. On top of competitive salaries, Flo's employees have access to:

• A flexible working environment with the opportunity to come into the office and work from home
• Company equity grants through Flo’s Employee Share Option Plan (ESOP)
• Paid holiday and sick leave
• Fully paid female health and sick leave, in addition to holiday and regular sick leave
• Workations - an opportunity to work abroad for two months a year
• Six months paid maternity leave, and one month paid paternity leave (subject to qualifying conditions), including same-sex and adoptive parents
• Career growth, progression, and learning development resources
• Annual salary reviews
• Unlimited free premium Flo subscriptions
• A variety of other benefits (health, pension, social schemes)