Senior Content Designer

At Springer Nature, we are looking for an experienced senior content designer to work across our digital products, platforms, and services. As a senior content designer, you will play a crucial role in supporting content development, improving user experience, and contributing to the success of our products and services. This role is part of the UX Content Design team within Springer Nature Digital (SND) and offers the opportunity to work with a wide range of products and services aimed at researchers worldwide.

Main Responsibilities

• Create clear and engaging UX copy, product emails and guidance that contribute to the success of our products and services
• Contribute to the development of content patterns, style and tone of voice
• Guide the creation of any content inventories or audits to understand whether content is effective or not
• Help set up efficient content creation and review processes
• Communicate how content contributes to the success of our products and services and help to define success measures
• Run content creation workshops with colleagues - this might be about UX writing, or long-form guidance or policy content
• Apply a structured approach to content and be able to guide the development of information architecture to help people find what they need, when they need it
• Contribute to projects where content design/strategy knowledge is needed, for example, CMS or other tooling.

What You Will Be Doing

Within 3 months

• Understand how we work, the outcomes we want to achieve and how content strategy and design can contribute
• Get to know your content design colleagues and the wider UX team
• Get familiar with the research we have - where it helps you and where we have gaps
• Review our digital writing guidelines
• Begin to meet stakeholders across the business who create information for users
• Start to collaborate with designers to discover and solve content-related UX challenges in a single product area

Within 6 months

• Audit content within a prioritised user journey - understanding who is responsible for it, what its purpose is and how effective it is
• Make content improvements, working with stakeholders and colleagues to rationalise, simplify and improve content across user journeys
• Develop a good working relationship with content providers in other departments, for example Marketing or Customer Support
• Take part or run user research activities to ensure our approach is meeting user needs
• Analyse research outputs, data or other information that would support making changes or measuring success
• Understand challenges and opportunities for content design

6 months+

• Positively influence how content is created across customer journeys
• Deliver changes or updates to content patterns and style guide
• Contribute to product launches that have significant content elements
• Contribute to strategic initiatives for content both in SND and elsewhere (for example, within the Customer Service or Marketing departments)
• Contribute knowledge to content tooling or CMS projects
• Champion the importance of content design as an integral part of digital service delivery