Senior Content Designer

Made Tech; Greater London; Hybrid; GBP 50,000 - 60,000; Full time

Benefits offered by this job

30 days annual leave

Flexible working hours

Flexible parental leave

Part-time remote working

Paid counselling

Financial advice

Legal advice

Smart Tech scheme

Cycle to Work

Benefits allowance

Job summary

Made Tech is seeking a Senior Content Designer to work on complex, large-scale services with minimal support, operating autonomously and mentoring others. The role sits in Experience Design and reports to a Lead Content Designer.

You would contribute to Made Tech's user-centred design culture, build client relationships, and help teams test ideas while ensuring accessibility and alignment with government standards.

Responsibilities

• Assure the quality of content delivery within the service team and contribute to content design standards
• Produce high-quality, user-centred content that meets client objectives and user needs
• Help delivery teams reach a shared understanding of problems to solve and ideas to test
• Audit services to identify accessibility issues and apply knowledge to improve accessibility
• Apply knowledge of the government Service Standard and meet it through best practice
• Create, iterate, manage and oversee content across multiple channels
• Encourage teams to review and evaluate processes and support iteration for improvements
• Build relationships with clients, earning trust and understanding needs
• Identify opportunities for new work
• Manage less experienced content designers and support hiring and onboarding
• Contribute to a safe, supportive community of practice and represent content design publicly and internally

Job description

Made Tech is a digital, data and technology services company that helps public sector organisations make a positive impact through design-led digital transformation. It provides Digital, Data and Technology services and is building a community of designers and researchers to meet the public sector's growing demand for user-centred service delivery.

The role

The Senior Content Designer works on complex or large-scale services with minimal support, operating autonomously and influencing and mentoring others. The role sits within the Strategy and Design department, under Experience Design, and reports to a Lead Content Designer. You would be a visible contributor to Made Tech's user-centred design (UCD) community and culture.

What you would do

• Assure the quality of content delivery within your service team and contribute to Made Tech's content design standards
• Produce high-quality, user-centred content that meets client objectives and user needs
• Help delivery teams reach a shared understanding of problems to solve and ideas to test
• Audit services to identify accessibility issues with content and apply knowledge of how to make services accessible to everyone
• Apply thorough knowledge of the government Service Standard and meet it through content design best practice
• Create, iterate, manage and oversee content across multiple channels
• Encourage teams to review and evaluate the effectiveness of processes and systems, and support them to iterate for improvements
• Build relationships with clients, earning their trust and understanding their needs
• Identify opportunities for new work
• Manage less experienced content designers and support their hiring and onboarding
• Contribute to a safe, supportive, healthy community of practice and represent content design publicly and internally

What they are looking for

The full job description is available on the Made Tech handbook.

Candidates who are successful will be required to undertake SC (Security Check) clearance.

Working arrangements

The role is based at any UK office hub (Bristol, London, Manchester or Swansea) on a hybrid basis, with part-time remote working available for all staff. Working hours are flexible.

Pay and benefits

• Salary: £50,000 - £60,000 per year
• 30 days paid annual leave plus bank holidays
• Flexible working hours
• Flexible parental leave
• Part-time remote working
• Paid counselling, financial advice and legal advice
• Flexible benefits platform including a Smart Tech scheme, Cycle to Work scheme, and an individual benefits allowance (usable for a healthcare cash plan or pension plan)
• Optional social and wellbeing calendar of events