Senior Contact Centre Manager

Halfords; Stafford; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading retail company is seeking an experienced Senior Contact Centre Manager in Stafford to lead their high-performing team. You will be responsible for driving exceptional customer service standards and improving systems and processes. This role requires strong leadership skills and a passion for customer satisfaction.

Responsibilities

• Lead and inspire a high-performing team.
• Drive exceptional customer service standards.
• Develop team skills and improve systems and processes.

Job description

About the role

Were seeking an ambitious and experiencedSenior Contact Centre Manager to lead and inspire our high-performing team. In this pivotal role, youll drive exceptional customer service standards by developing your team, improving systems and processes, and ensuring seamless collaboration across our internal and external customers.

As a key ambassador of the Halfords Commercial Fleet Ser...