Senior Contact Centre Engineer, Amazon Connect, Home Based

FDO Consulting Limited; Birmingham; Remote; GBP 60,000 - 70,000; Full time

Job summary

A respected financial service company seeks a Senior Contact Centre Engineer to oversee the Amazon Connect environment. This home-based position offers a competitive salary and the chance to work with a leading client in telecoms and contact centre technology. Candidates should have strong expertise in Amazon Connect and be prepared to support telecoms projects and user services.

Qualifications

• Good experience with Amazon Connect is essential.
• Prior knowledge of deploying and maintaining contact centre environments.
• Experience in call routing systems and AWS troubleshooting.

Responsibilities

• Develop, maintain, and manage the Amazon Connect contact centre.
• Support telecoms upgrade projects and work with 3rd party providers.
• Create and update technical documentation.

Skills

Amazon Connect

Call routing systems design

AWS Services troubleshooting

Digital routing

Tools

AWS Lambda

CloudWatch

CloudTrail

Job description

Senior Contact Centre Engineer, Home Based, £60000- 70000 + bonus + benefits.

To be considered for this role you must have -

• Good experience of Amazon Connect (my client have just launched this)
• And ideally you will have ADO Pipeline Development, web chat, call monitoring and IVR payment solutions.

Well respected financial service client are looking for a Senior Contact Centre Engineer with good knowledge of Amazon Connect. In this key role you will be responsible for the development, deployment, maintenance and management of the Amazon Connect contact centre including digital routing, management of user services within Amazon Connect, and to offer training and support on AWS solutions to IT Digital and Data Teams.

Key accountabilities include -

• Support the Telecoms Manager with relevant contact centre and telecoms upgrade projects.
• Direct and work with 3rd party providers.
• Asset management.
• Create and update technical documentation.
• Represent telecoms at CAB and TDA meetings.
• Ensure compliance with security, governance and FS regulations.

To be considered you will have the following experience -

• Prior knowledge deploying and maintaining contact centre environments (avaya, Genesys, etc).
• Hands on experience of Amazon Connect.
• Experience designing and implementing call routing systems (routing profiles, queues, call backs, emergency messaging, etc)
• Ability to troubleshoot using AWS Services such as CloudWatch, CloudTrail, etc
• Exposure to AWs Lambda to enhance call centre functionality.

This is a great chance to join a well established financial service company and play a key role with Amazon Connect. If you have strong Amazon Connect and are looking for a Senior Contact Centre role please send your CV for a full brief. The role is home based and the salary is to £70000 + bonus + benefits. Interviews soon.