Senior Consultant, Workforce Software

TN United Kingdom; United Kingdom; On-site; GBP 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a Senior Consultant to lead Workforce Software implementations. This role involves providing functional expertise, managing customer requests, and delivering high-quality presentations. You will work closely with clients to ensure successful project outcomes and compliance with best practices. If you have a strong background in time and attendance systems and a passion for delivering exceptional client support, this is a fantastic opportunity to make a significant impact in a collaborative environment. Join a team that values excellence, respect, and integrity in every project.

Qualifications

• 3+ years of industry experience with time and attendance background.
• Level 1 Time and Attendance Workforce Software certification required.

Responsibilities

• Lead implementations and provide quality control of client deliverables.
• Manage customer requests and deliver support ticket compliance.

Skills

Time and Attendance Configuration

Client Communication

Project Management

Workforce Software Suite

Presentation Skills

Education

Bachelor’s degree in information systems/technology or business

Tools

SuccessFactors

Workforce Software Suite

Job description

Social network you want to login/join with:

Senior Consultant, Workforce Software, United Kingdom

Client:

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

73983af8e89b

Job Views:

112

Posted:

11.04.2025

Expiry Date:

26.05.2025

Job Description:

Description

Leads implementations for customers. Provides quality control of client deliverables and supporting presales. Provides functional expertise, guidance, and instruction on SuccessFactors’ products. Conducts presentations within the organization and externally to represent the brands.

Essential Functions

1. Functions as an individual contributor and subject matter expert to deliver Workforce Software Projects/ Time Management support.
2. Manages customer request for assistance with incidents, enhancements, and instance refreshes.
3. Creates and delivers high quality demonstrations and presentations.
4. Designs, configures, and provides support oversight of the multi-modules of the Workforce Software Suite.
5. Delivers best practice and compliance consulting services to customer.
6. Manages and plans delivery of support ticket to ensure SLA compliance and customer satisfaction.
7. Delivers workforce management functionality specifications for the technical team to build interfaces.
8. Works with client to plan and organize QA testing of configuration changes.
9. Facilitates knowledge transfer with clients via customer/administrator and end user training.
10. Interacts with Software Specific Partner Resources in addition to payroll vendors, client contacts and internal teams.
11. Understanding of clients’ Payroll business requirements and objectives.
12. Mentors junior consultants by coaching and/or training them on new systems, enhancements, and project deliverables; providing quality review of work.
13. Completes continuing education activities to attain and maintain professional certifications, including continuous learning of new lines of HR business and Workforce Software products/technologies.

Required Qualifications

1. Bachelor’s degree in information systems/technology or business, or equivalent experience in a relevant field.
2. 3+ years of related industry experience with country specific time and attendance background. Experience completing multiple time and attendance implementation projects. Direct experience participating in software implementation projects.
3. 3+ years of Workforce Software Suite experience including complex global time configuration.
4. Level 1 Time and Attendance Workforce Software certification with demonstrated Level 2 capability.
5. Workforce Software Forecasting and Scheduling Functional and Technical certification.

Knowledge, Skills, and Abilities (KSAs)

1. Advanced capacity to write complex Time and Attendance Configuration and Rules.
2. Deep knowledge of the HCM to Workforce time integration needs.
3. Advanced understanding of the End of Period Processing and Payroll export.
4. Advanced understanding of HR functions and business processes.
5. Advanced knowledge of SuccessFactors product.
6. Ability to attentively listen and effectively communicate with clients to build relationships.
7. Ability to assess and assist clients with existing systems and optimize their solutions using existing knowledge of system functionality and best practice recommendations.
8. Ability to work collaboratively as part of a project team, deploying the features and functions of Workforce Software Suite products as outlined in the Statement of Work.
9. Ability to create and deliver presentations.
10. Ability to manage time and multiple projects with a high degree of diligence.

Competencies

Excellence, Respect, Collaboration, Integrity, Courage

EEO Statement

This description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.