Senior Consultant, Strategic Innovation Communications (Arc Bio)

IQVIA; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company in the healthcare sector is seeking a dynamic professional to lead client relationships and project management. The role involves developing innovative strategies, managing project budgets, and fostering team growth. Ideal candidates will possess strong scientific knowledge and excellent communication skills, driving results in a fast-paced environment.

Qualifications

• Strong knowledge of clients’ scientific areas.
• Experience in project management and client service.
• Ability to lead and develop team members.

Responsibilities

• Lead client relationships and develop business proposals.
• Manage project finances and ensure compliance.
• Present strategies and influence stakeholders effectively.

Skills

Client Relationship Management

Project Management

Leadership

Communication

Strategic Thinking

Scientific Knowledge

Job description

Principle duties/requirements

Client service:

• Lead, build, and maintain excellent relationships with clients, providing ongoing consultation and counsel on a peer-to-peer basis.
• Develop strong, effective scientific, creative, and commercial strategies and programmes aligned with client objectives. Recognize each client's challenges as unique and a shared journey with Arc Bio Communications.
• Create robust, relevant, and evidence-based solutions.
• Focus on producing high-standard, client-ready work efficiently and timely.
• Build enduring relationships with colleagues, clients, and suppliers.
• Maintain professionalism and competence in all client communications.
• Develop high-quality business proposals for both new and existing clients.
• Grow existing accounts organically through quality work and ongoing client discussions.
• Network outside Arc Bio, attend industry events, and generate new business leads, representing Arc Bio.
• Drive new business opportunities for existing and new clients.

Project Management:

• Demonstrate systematized process, time management, and accurate project planning.
• Produce accurate cost estimates and control budgets, keeping clients and team informed of overspends.
• Manage finances and budgets per agency procedures, explaining expenditures to clients before approval.
• Prioritize regulatory compliance and minimize risks.
• Maintain high standards of quality, strategic thinking, and detail accuracy.
• Competently use all in-house software and platforms.

Leadership:

• Delegate effectively, prioritize tasks, and provide clear direction for project teams.
• Develop team members through tailored feedback and guidance.
• Embrace and act on feedback for continuous improvement.
• Generate team buy-in, recognize contributions, and ensure decision consistency.
• Take accountability for team outcomes, fostering commitment and motivation.
• Facilitate communication between teams and clients.
• Support and challenge colleagues constructively.

Communication and impact:

• Present confidently and convincingly to clients.
• Influence, negotiate, and address objections from senior stakeholders.
• Adapt communication styles to different audiences to secure buy-in.
• Develop others through constructive feedback.
• Provide upward feedback effectively.
• Possess strong technical knowledge and authority in at least three relevant areas, especially for Senior Consultants.

Industry:

• Stay informed about factors influencing pharma and biotech sectors, including M&A activity and innovation strategies.
• Understand industry mechanics, company valuation factors, and financial basics.
• Engage in industry scanning, maintain current knowledge of opportunities, and utilize findings for strategic advantages.

Scientific:

• Possess strong knowledge of clients’ scientific areas.
• Commit to expanding expertise in modalities, epidemiology, clinical trial design, etc.
• Challenge client thinking constructively and produce innovative scientific perspectives.
• Keep abreast of developments from key congresses, experts, and trends like genomics and AI.

Strategy:

• Discuss strategy confidently in relation to client goals.
• Understand and apply theoretical models used in strategy consulting.
• Integrate relevant theories into client challenges and participate in strategic development and workshops.

Marketing and communications:

• Understand healthcare marketing principles, including PR, medical education, and scientific communication, and explore social and digital strategies.
• Apply new marketing theories and tools, understanding KPIs and evaluation methods.
• Comprehend ethical practices in healthcare marketing.

Behaviors;

Is Positive: Inspires passion, drives solutions optimistically, leads through change, and fosters inclusion and innovation.

Is Accountable: Builds effective systems, takes responsibility, fulfills commitments, and manages risks.

Is Results Driven: Focuses on critical issues, develops pragmatic solutions, and delivers outcomes despite challenges.

Is Manager of Self and Others: Engages and directs the team, provides support, develops high-performing teams, and manages performance for growth.