Senior Consultant - Service Management

Capgemini; Glasgow; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

A global transformation consultancy is looking for a Service Management Senior Consultant in Glasgow to lead cloud advisory initiatives. You will design and deliver service management capabilities aligned with ITIL, guide clients through service framework evolution, and define cloud transition roadmaps. The ideal candidate will have experience in service management frameworks, client-facing roles, and cloud environments. This role includes opportunities for professional growth and collaboration with leadership.

Benefits

Flexible working arrangements

Continuous professional development

Mental health support initiatives

Qualifications

• Experience in designing and implementing Service Management frameworks aligned to ITIL V4.
• Comfort in client-facing roles with expertise in business case generation.
• Track record of successfully delivering advisory engagements.
• Experience supporting cloud centres of excellence and hybrid/multi-cloud environments.
• Knowledge of DevOps, CI/CD, Lean and Agile methodologies.

Responsibilities

• Support the design and delivery of enhanced service management capabilities.
• Guide clients through holistic service framework evolution.
• Define actionable roadmaps for cloud transitions.
• Champion an AI-first mindset by embedding automation.
• Contribute to business development and internal initiatives.

Skills

Service Management frameworks design

Client-facing roles expertise

Advisory engagements delivery

Cloud transition strategy

AI optimization

Job description

Overview

Capgemini Invent believes difference drives change. As inventive transformation consultants, we blend strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

Your Role

As a Service Management Senior Consultant at Capgemini Invent, you will join our Cloud Advisory capability, part of the wider Business Technology unit. Our Cloud Advisory team inspires, leads, and supports organisations in adopting Cloud to drive new business models, accelerate growth, ensure regulatory compliance, and reduce carbon footprint.

You will support in delivering value-driven Service Management capabilities that unlock the potential of ITSM platforms and optimise IT processes. Your work will enable cloud adoption, acceleration, and innovation through ITSM transformation and operating model design. This will include:

• Service Management Transformation: Support the design and delivery of enhanced service management capabilities, processes, and operating models aligned to ITIL v4, DevOps, and Agile, driving innovation, agility, service quality, and cost optimisation.
• Modernisation & Integration: Guide clients through holistic service framework evolution across governance, skills, culture, tooling, and organisation. Apply SIAM methodology and Lean principles to optimise multi-vendor environments and maximise ITSM tool investments for cloud integration.
• Cloud Transition Strategy: Define actionable roadmaps and transitional states to support migration from on-premise to hybrid and multi-cloud environments, enabling scalable and resilient service models.
• Automation & AI Enablement: Champion an AI-first mindset by embedding automation into service management designs, tooling, and processes to deliver measurable business value and operational efficiencies.
• Consulting Leadership & Growth: Contribute to practice development, lead sustainable transformations, and support business development.

As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories:

• Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events.
• Internal Contribution - Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development.
• Learning & Development - Training to support your career development and the skills demand within the company, certifications etc.

Your Profile

We're looking for candidates who bring a combination of the following experiences and strengths. You don't need to meet every criterion—if you're excited by the role and have relevant skills, we'd love to hear from you.

• Practical experience designing and implementing Service Management frameworks aligned to ITIL V4, optimising ITSM tooling, defining operating models, and driving IT and business automation.
• Comfortable in client-facing roles with expertise in business case generation, commercial processes and business development.
• Proven track record of successfully delivering advisory engagements, mentoring team members, building trusted relationships internally and externally, and influencing skills to support sales generation.
• Practical experience supporting implementing cloud centres of excellence, ITIL frameworks, SIAM models, Operating Models, AI optimisation and understand hybrid/multi-cloud environments, DevOps, CI/CD, Lean and Agile Methodology.
• Currently working in a Consulting firm, and/or in industry but having a Service Management background. Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions.
• Experience of proposition building and delivery.

Security Check (SC) Clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore you may be asked about your citizenship in the application process.

What You\'ll Love About Working Here

You\'ll be part of a team where people can thrive professionally and personally. Here are just a few of the things our team values and enjoys:

• Client engagements give you the opportunity to work with our leadership and experienced consulting management, where you can learn from them, challenge them and accelerate your hands-on experience, delivery capability and industry insights.
• You\'ll learn how we write compelling client propositions, structure and lead high-profile transformation, and gain hands-on exposure to leading technologies, often taking an idea from a concept to a vision, to strategy and then execution.
• Our consultants are formally trained from industry experts on management consulting and client delivery.
• We provide a host of opportunities for learning and certification through internal and partner led programmes from AWS, Google, ServiceNow and Microsoft.
• Les Fontaines: Capgemini Invent has a unique training environment just outside of Paris, where we can immerse ourselves in thought-leadership, share knowledge and build capabilities which will help us and our clients to succeed.
• We hold monthly showcases of our digital transformation initiatives, sharing knowledge and showing off how the power of technology is impacting our clients.
• There are many opportunities like monthly team drinks to connect face-to-face with the wider team over a few drinks in the city.
• There are regular leadership connect sessions that will give you a different, more relaxed setting to meet up in the office to hear from the leadership, meet colleagues and discuss the trends and insights within the market. Team away days are always a chance to connect with the team, have fun and learn something new.

Need to Know

At Capgemini we don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work.

We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 3Mental Health Champions3 across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.

CSR

We\'re also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing.

Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.

We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 350,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.