Senior Consultant, Service Design, UKI

Ernst & Young; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global consultancy is seeking a Senior Service Designer to join their Service Design Practice. You will leverage your experience in service design to deliver impactful solutions across sectors like government and healthcare. This role emphasizes collaboration, creativity, and the ability to navigate complex environments, with opportunities for training and career development.

Benefits

Flexible working

Career development opportunities

Training programs

Qualifications

• Demonstrable experience in service design within industry.
• Portfolio of projects illustrating application of service design.
• Ability to articulate customer or business problems creatively and technically.

Responsibilities

• Deliver high-quality design assets articulating customer insights.
• Supervise junior consultants and provide feedback.
• Build positive relationships with clients.

Skills

Inquisitiveness

User focus

Natural collaboration skills

Visual thinking

Iterative approach

Comfort navigating complexity

Proficiency in service design methods

Self-starting mindset

Job description

We are looking for a Senior Service Designer to join the Service Design Practice at EY Studio+ UK. This role requires demonstrable experience in service design within industry, with a portfolio of projects demonstrating application of service design to business or organizational challenges, either in-house or within consulting.

Key qualities include:

• Inquisitiveness, user focus, and the ability to articulate customer or business problems creatively and technically.
• Natural collaboration skills, working in multidisciplinary teams and with clients openly.
• Visual thinking and generative creation to clarify and align understanding.
• Iterative approach, understanding that first solutions are rarely perfect.
• Ambition balanced with realism in solutions, aiming for the optimal intersection of desirability, viability, feasibility, and acceptability.
• Ability to switch between thinking and doing, creating space for both.
• Comfort navigating complexity across people, organizations, technology, policies, and regulations.
• Fascination with service in all forms and a desire to deliver impactful solutions.
• Proficiency in service design methods and guiding clients through the process.
• Self-starting, explorative mindset to identify impactful opportunities.

Responsibilities include:

• Delivering high-quality design assets that articulate customer insights, journeys, and experiences.
• Maintaining commitment to EY standards and enhancing our brand.
• Supervising junior consultants and providing feedback.
• Encouraging quality, critical questions, and open sharing within teams.
• Using compelling visual methods and storytelling for complex information.
• Promoting process improvements and experimenting with ideas.
• Leading development and delivery of client and internal communications.
• Crafting ideation briefs and supporting workshop facilitation.
• Understanding client needs to identify outcomes, barriers, and scope changes.
• Building positive, authentic relationships with clients.
• Communicating confidently and building strong relationships.
• Demonstrating self-awareness and adaptability.
• Coaching team members and sharing knowledge.
• Showcasing high-quality service design work and managing small teams or budgets.
• Creating impactful presentations translating EY services into value propositions.

Our work is rooted in human-centered design, aiming to improve how people make decisions and solve pressing problems across sectors like government, healthcare, and financial services. We are part of a global, mature service design function with 17 years of experience, committed to impactful, implementable work that drives change.

Joining EY Studio+ UK offers opportunities to work on large-scale, impactful projects across various sectors, with a culture supporting training, career development, and flexible working. We are dedicated to building a better working world through innovative, trusted services.