Senior Consultant/Manager, Platforms (Front Office Transformation)

Baringa; Greater London; Hybrid; GBP 70,000 - 95,000; Full time

Benefits offered by this job

5 weeks annual leave

Hybrid working policy

Wellbeing fund

CSR/Community days

Profit Share

Job summary

Baringa is seeking experienced consultants to join its Front Office Transformation team. You will help clients modernise and accelerate transformation using platforms like Salesforce, ServiceNow and Braze, shaping governance, customer journeys and operating models for measurable business value.

We value curiosity, collaboration and the ability to translate strategy into practical platform-enabled outcomes. The role offers a hybrid working model with connectivity across global client work and

Qualifications

• Experience with Front Office transformation in a consulting or client-facing role.
• Strong understanding of customer, colleague and stakeholder needs.
• Demonstrated ability to translate business strategy into platform-enabled outcomes.

Responsibilities

• Shape Front Office transformation strategies by translating customer and stakeholder needs into CRM, AI, sales, service and marketing initiatives enabled by Salesforce, ServiceNow and Braze.
• Design future customer and colleague experiences through executive and cross-functional co-creation and journey mapping.
• Define and mobilise transformation programmes, shaping governance, delivery approaches, business cases and procurement activities.
• Lead complex business and technology transformations by coordinating multidisciplinary teams across CX, CRM, AI, data and architecture.
• Unlock value from customer data, AI and automation using Salesforce Data Cloud, Agentforce and ServiceNow.
• Act as a trusted advisor to senior stakeholders, guiding strategy, product ownership and transformation delivery.
• Contribute to growth of Front Office Transformation practice through thought leadership and capability building across Salesforce, ServiceNow and adjacent technologies.

Skills

Salesforce

ServiceNow

Braze

CRM strategy

AI capabilities

Job description

About the company

the company is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise, and enabled by advanced technology, the firm helps clients to deliver with greater confidence and certainty. With over 2,000 people across the UK, Europe, North America, Asia and Australia, the firm combines global insight with local understanding.

The firm works across energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media and telecoms, with capabilities spanning strategy, transformation and operational excellence – all powered by advanced technology, data, AI and digital innovation.

Clients value the company’s collaborative approach and the way its teams integrate seamlessly – all working with a shared understanding of what matters most. The firm is known for its kind, curious experts who listen closely and care deeply about client success as they help clients transform energy markets, modernise financial platforms, expand telecoms and digital networks through advanced data analytics, enable digital services in government, and unlock growth in consumer sectors.

Certified as a*Great Place to Work *around the world, the company has been recognised by the *Financial Times *in 22 categories of its UK Leading Management Consultants rankings, and by *Forbes *for four consecutive years as one of the World’s Best Management Consulting Firms.

Our Front Office Transformation practice are looking forexperienced consultants to join the team.

Our Digital & Technology team are hiring highly motivated and talented individuals to help our clients shape and delivery their Front Office Transformation using platforms such as Salesforce, ServiceNow, Dynamics and Braze. Our team are passionate about helping clients define and realise the outcomes that will transform their business from a strategy, proposition, procurement, commercial, cultural and organisational perspective.

What you will be doing

You will be joining our small but perfectly formed practice who are passionate about how platform technology can accelerate our clients modernisation and transformation agenda. You will be involved in helping clients understand what makes their customers tick by:

• Shape Front Office transformation strategies by helping clients understand customer, colleague and stakeholder needs, defining growth ambitions and translating these into customer, CRM, AI, sales, service and marketing strategies enabled by Salesforce, ServiceNow and adjacent technologies.

• Design future customer and colleague experiences by facilitating executive and cross-functional co-creation, developing customer journeys, service propositions, operating models and transformation roadmaps that create measurable business value.

• Define and mobilise transformation programmes by shaping governance, delivery approaches, business cases and procurement activities, helping clients select and maximise the value of Salesforce, ServiceNow and wider front office technologies.

• Lead complex business and technology transformations by bringing together multidisciplinary teams across customer experience, CRM, service operations, AI, data, architecture and ecosystem partners to successfully deliver strategic outcomes.

• Unlock the value of customer data, AI and automation by helping organisations harness platforms such as Salesforce Data Cloud, Agentforce and ServiceNow to create more intelligent, personalised and efficient customer and employee experiences.

• Act as a trusted advisor to senior stakeholders, providing leadership across strategy, product ownership and transformation delivery and roadmaps while ensuring customer, colleague and commercial outcomes remain at the centre of decision-making.

• Contribute to the growth of the company's Front Office Transformation practice through thought leadership, proposition development, alliance management, recruitment and capability building across Salesforce, ServiceNow and emerging front office technologies.

Your skills and experience

• You will bring a diverse mix of Front Office understanding including design, implementation and functionalexpertise of one or more platforms such as Salesforce, ServiceNow or Braze.

• Deep experience in relevant design across business, technology and data capabilities.

• Functional leads who have a deep understanding of how Salesforce can underpin the modernisation of a client’s business as part their Front Office & Digital Transformation agenda.

• Demonstrating curiosity and creativity in how platform technologies and AI can accelerate and bring value to our clients.

What a career at the company will give you

PuttingPeopleFirst.

the company is a People First company and wellbeing is at the forefront of our culture. We recognise the importance of work-life balance and flexible working and provide our staff amazing benefits. Some of these benefits include:

• Generous Annual Leave Policy:We recognise everyone needs a well-deserved break. We provide our employees with 5 weeks of annual leave, fully available at the start of each year. In addition to this, we have introduced our 5-Year Recharge benefit which allows all employees an additional 2 weeks of paid leave after 5 years continuous service.

• Flexible Working:We know that the ‘ideal’ work-life balance will vary from person to person and change at different stages of our working lives. To accommodate this, we have implemented a hybrid working policy and introduced more flexibility around taking unpaid leave.

• Corporate Responsibility Days:Our world is important to us, so all our employees get 3 every year to help social and environmental causes and increase our impact on the communities that mean the most to us.

• Wellbeing Fund:We want to encourage all employees to take charge and prioritise their own wellbeing. We’ve introduced our annual People Fund to support this by offering every individual a fund to support and manage their wellbeing through an activity of their choice.

• Profit Share Scheme:All employees participate in the the company Group Profit Share Scheme so everyone has a stake in the company’s success.

Diversity and Inclusion

We are proud to be an Equal Opportunity Employer. We believe that creating an environment where everyone feels a sense of belonging is central to our culture and that diversity is paramount to driving creativity, innovation, and value for our clients and for our people.

An award-winning workplace

You can be a part of our ‘Great Place to Work’ – with our commitment to women and well-being in the workplace for all.

Using business as a force for good.

We maintain high standards of environmental performance and transparency, which can be seen through our commitment to Net Zero with our SBTI-verified Scope 1, 2 and 3 emissions reduction targets and our support of the Better Business Act. We report our progress publicly and ensure that we are also externally assessed and scored through organisations like CDP and EcoVadis - helping us to continually identify where we can improve.

We have a long legacy of supporting the communities in which we work, and offer a variety of ways to contribute, by putting people first and creating impact that lasts. Our Corporate Social Responsibility (CSR) agenda is about giving back to the communities in which we live and work by sharing our skills, talent and time. In essence, we aim to empower and encourage everyone in the firm to contribute to the things we care about, and support registered charities and organisations with a clear social or environmental purpose to increase the positive impact they can have.

Join us

All applications received will be reviewed by a member of our Talent Acquisition team. We never rely solely on automated screening or AI tools to make hiring decisions. Your application will be considered for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age, faith or social background. We do not filter applications by university background and encourage those who have taken alternative educational and career paths to apply. We would like to actively encourage applications from those who identify with less represented and minority groups. We operate an inclusive recruitment process, ensuring reasonable adjustments where needed.

the company Privacy Notices

For UK & EU

Your personal data will be retained by the company for up to two years, in accordance with our UK Recruitment Privacy Notice / EU Recruitment Privacy Notice, to evaluate your application and meet our legal and reporting obligations. In line with the General Data Protection Regulation (GDPR), you have the right to request access to, rectification, or erasure (subject to legal limitations) of your personal data. For more information, please contact us at For the USA

Your personal data may be retained by the company for up to two years, as outlined in ourRecruitment Privacy Notice (AMER & APAC), to support the recruitment process and internal reporting requirements. Where applicable, and in accordance with relevant federal and state laws, you may have the right to request access or correction of your personal information. For further details, please contact For Australia & Singapore

Your personal data will be retained by the company for up to two years, in accordance with our Recruitment Privacy Notice (AMER & APAC), to assess your application and meet applicable reporting and legal obligations. In line with the Australian Privacy Act and Singapore’s Personal Data Protection Act (PDPA), you may have rights to access, correct, or request limited deletion of your personal data. For more information, please contact us at