Senior Consultant - Managed Learning Services (MLS) - Financial Services, People Consulting

Ernst & Young; Camden Town; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading consulting firm in Camden Town is seeking a dedicated professional for their People Consulting team to enhance learning operations and manage client relationships. The role requires strong project management skills and experience in the financial services sector to drive innovative learning solutions. Candidates should possess a relevant degree and have a passion for developing impactful services. Join a team focused on building a better working world.

Benefits

Competitive remuneration package

Flexible working arrangements

Career development opportunities

Qualifications

• Previous experience in learning operations or administration.
• Understanding of managed learning services and their operational needs.
• Experience with varied stakeholders to deliver high-quality outputs.

Responsibilities

• Contribute to workstreams in financial services.
• Manage stakeholder relationships and identify new opportunities.
• Drive innovation and create impactful service solutions for clients.

Skills

Project management

Verbal and written communication

Stakeholder management

Creative thinking

Agile methods

Education

Relevant degree-level education

Job description

Overview

As a member of our People Consulting team, you will:

• Contribute to workstreams across a diverse range of complex engagements in the financial services sector.
• Proactively manage stakeholder relationships and build trusted relationships with clients.
• Identify new opportunities, contribute to the preparation of proposals and wider business development activities.
• Contribute to the operational aspects and risk management of client engagements.
• Contribute to delivery of wider strategic goals across the People Consulting team and participate in initiatives that support the growth of the firm as a whole.

With a specific focus on learning operations, you will:

• Support the development of Managed Learning Services operations including front, middle and back-office functions.
• Contribute to impactful service solutions for clients, including scalable operations support for projects ranging from leadership programmes through to multi-year managed learning services.
• Contribute to business development and client pursuit efforts by supporting the preparation of proposals, innovative solutions and the delivery of presentations to potential clients.
• Contribute to growing the learning offerings and actively driving the ongoing development of the practice, contributing to or assuming operational responsibility for a range of assignments.
• Drive innovation to ensure provision of market leading, relevant and highly targeted solutions and content-rich thought leadership to clients.

• Authenticity and strong personal impact, able to influence and persuade stakeholders to gain support for changes and key decisions.
• A passion for learning and improving the Working World.
• An entrepreneurial, innovative and can-do approach.
• A growth mindset and a desire to challenge established practices.
• Leading workstreams, facilitating and working collaboratively with team members, and empowering teams to maximise performance.
• Resilience and ability to work under pressure to deliver pragmatic solutions.
• Confidence and ability to recognise and manage potential challenges during client assignments.
• Creative thinking, using agile methods and innovative approaches to tackle complex problems and to deliver insightful, practical and sustainable solutions.
• Ability to scope a project or solution and provide costings and communication to clients for proposals and projects.

Qualifications

• To qualify for this role, you must have:
• Previous experience working in a learning operations or learning administration role.
• An understanding and knowledge of managed learning services including the different components and operational needs of each.
• Core consulting skills including strong project management, written and verbal communication skills, and experience of producing robust analysis, reports, papers and presentations.
• Experience working with varied stakeholders including internal teams, external learning vendors and/or client teams to deliver impactful and high-quality outputs.
• Ideally, you'll also have:
• Experience in developing learning solutions, including analysis, design, content development, and train the trainer, to ensure measurable outcomes within large, complex organisations.
• Experience of working across financial services: banking, insurance, and wealth and asset management or passion and knowledge of the sector.
• Relevant degree-level education and/or professional qualifications.

About EY and Our People Consulting

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Note: The following sections cover our commitment to flexibility, travel expectations, and the broader EY People Consulting context.

We are proud to partner with the world's leading financial services organisations, harnessing the power of their people and enabling them to perform at their best. We are growing our expanding Managed Learning Services capability, delivering end-to-end solutions to meet a wide range of client learning requirements. Our team's purpose is to create a lasting, positive impact for our clients and society, by putting people at the heart of building a Better Working World.

• We revolutionise employee experiences
• We innovatively build capability and learning solutions
• We redesign organisations, evolving cultures and driving behavioural change
• We navigate a dynamic and complex regulatory change environment

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

Please be informed of the recruitment timeline for this role:

• First stage interviews will be held virtually during the week of October 20th to October 31st.
• Second stage interviews will be conducted in person on November 3rd.

EY | Building a better working world. EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. We offer a competitive remuneration package including flexible working and career development opportunities.