Senior Consultant – ITSM Consultant

TN United Kingdom; London; Hybrid; GBP 77,000; Full time

Job summary

An established industry player is seeking a Senior ITSM Consultant to join their dynamic team in London. This role offers an exciting opportunity to leverage your expertise in ITIL and ServiceNow while working closely with clients to enhance their Service Management processes. You'll be responsible for designing and delivering ITIL best practices, ensuring that your project team implements effective solutions. With a focus on stakeholder engagement and service improvement, this position promises to be both challenging and rewarding, providing a platform for professional growth and impact.

Qualifications

• Experience in ITIL best practices and Service Management.
• Strong background in Incident, Problem, and Change Management.

Responsibilities

• Develop and maintain relationships with stakeholders and clients.
• Identify Service Management opportunities with the project team.

Skills

ITIL

ITSM

Service Management Lifecycle

Incident Management

Problem Management

Change Management

Vendor Risk

Tools

ServiceNow

Job description

Job Title: Senior Consultant – ITSM Consultant, London

Client:

computappoint

Location:

London, United Kingdom

Job Category:

Consulting

EU work permit required:

Yes

Job Reference:

ef198b53936d

Job Views:

2

Posted:

02.05.2025

Expiry Date:

16.06.2025

Job Description:

Senior ITSM Consultant - £77k (ITIL v.3 or v.4, ServiceNow, Change Management) - London - 2-3 days onsite per week (Portsmouth or London Locations)

Key Skills: ITIL, ITSM, Service Management Lifecycle, Incident, Problem and Change management, Vendor Risk

This is a fantastic opportunity to join our key client who require the services of a Senior ITSM Consultant.

You will be responsible for developing and owning relationships with stakeholders and clients, identifying Service Management opportunities to implement with your project team. You will utilize your experience of ITSM Service improvement to design and deliver ITIL best practice solutions.

Candidates with the following skill set will be considered:

• Incident, Problem, and Change management
• Implementing ITSM ServiceNow processes
• Service Design Planning
• CMDB Configuration Management with SACM
• Delivering presentations to clients and stakeholders at all levels

Please apply to this role today to avoid disappointment!