Senior Consultant, Client Technology

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Senior Consultant, Client Technology, London

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Client:

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

ce9d53257711

Job Views:

8

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Overview

Are you an experienced benefits technology professional looking to make a significant impact? Arthur J. Gallagher, the third largest insurance brokerage company in the world, is seeking a dynamic and proactive Flexible Benefits Consultant to join our Client Technology team.

How you'll make an impact

As a Flexible Benefits Consultant, you will deliver advice and services to a portfolio of existing Delta+ (flexible benefits) clients and generate new business. This role encompasses service delivery and client management, with an expectation of a 75/25 ratio respectively.

Key Responsibilities:

1. Act as the client manager for a portfolio of clients.
2. Provide advice on all aspects of flexible benefits, including scheme design and ongoing management.
3. Manage and deliver new business opportunities for new and existing clients.
4. Proactively identify and lead the delivery of new propositions and services across the team.
5. Produce or oversee the production of all reports, documents, and communications with clients regarding scheme design and advice.
6. Maintain and share appropriate technical knowledge with the wider team.
7. Provide advice on the effects of actual or anticipated changes in law or employee benefit practices.
8. Build effective relationships with other internal staff/teams that work with the client, providing support where required.
9. Support clients with changes, offering guidance on system functionality and suggesting improvements.
10. Gather and maintain/update requirements documentation such as plan design documents, importer, and payroll specifications.
11. Identify out-of-scope changes, raise changes to implementation for impact assessment, and create change request documentation for clients.
12. Create any change request documentation needed for development/branding changes and follow through to delivery and client sign-off.
13. Support clients with testing, liaise with implementation on testing fails, and update testing logs.
14. Arrange and lead post-enrolment review meetings, including presenting take-up stats, survey results, and lessons learned feedback.

About You

• Significant experience dealing with benefits technology in a similar role.
• In-depth knowledge of provider benefit propositions.
• Experience advising clients on flexible benefits technology and solutions.
• Understanding of wider employee benefits services to enable cross-selling.
• Ability to build the profile of the Client Technology team within Buck/Gallagher.
• Excellent communication skills.
• Ability to prioritise, organise, and carry out tasks within deadlines.
• Strong numeracy and literacy skills.
• Proactive and a team player.
• Attention to detail.
• Computer literate.
• Commercially minded.
• Management skills.

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Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include: Three fully paid volunteering days per year, Employee Stock Purchase plan, Share incentive plan, Critical illness cover, Discounted gym membership, Season ticket loan, Access to a discounted voucher portal, Emergency back-up family care, and many more…