Senior Consultant, Applications Management

Harbor; United Kingdom; Remote; GBP 70,000 - 90,000; Full time

Job summary

Harbor is seeking a Senior Consultant to enhance client engagements within legal technology. This fully remote role demands significant experience in application management and client interaction, ensuring satisfaction through effective issue resolution and improvement initiatives. Applicants should possess strong analytical and interpersonal skills, along with a beneficial background in SQL and data integration technologies. Successful candidates will join a vibrant team committed to delivering exceptional client service.

Qualifications

• 7+ years of experience in Legal Technology or Professional Services.
• Customer-facing experience required.
• Understanding of REST, JSON, XML, and other integration technologies.

Responsibilities

• Analyze and resolve complex application issues.
• Provide application guidance to clients.
• Mentor and support junior team members.

Skills

SQL

Data Integration

Problem Solving

Communication

Interpersonal Skills

Education

Bachelor's degree in Computer Science or related field

Tools

Microsoft SQL Server

Power Automate

Jira

Confluence

Job description

Senior Consultant, Applications Management

UK - Remote

Harbor is seeking a Senior Consultant to join our Aderant Applications Management team within our Legal Technology and Operations (LT+O) practice group. The Senior Consultant ensures successful client engagements and consistent client satisfaction in both production issue resolution and continual improvement tasks. The Senior Consultant will work closely with a team of skilled individuals from a variety of technical and professional backgrounds across multiple time zones. Providing an excellent customer experience is an integral part of this role. This is a fully remote position that can be worked from anywhere in the UK, USA or Canada.

Job Duties and Responsibilities:

• Provide application guidance to clients and collaborate with users to achieve their business need
• Analyze and resolve complex application and technical issues
• Deliver new integrations and customizations as both a technical resource for configuration and a functional resource working closely with client teams
• Perform maintenance activities for our client integrations, including troubleshooting and resolving issues
• Stay current with application release
• Report back and collaborate with senior AMS management to address client or junior staff concerns
• Provide mentorship and guidance to more junior team members
• Contribute to the work of Applications Management Services, including:
  • Serve as the primary point of contact for clients, addressing concerns, and resolving issues
  • Build trusted relationships with clients to effectively support long term service and growth
  • Ensure that services are delivered, and client cases are updated in according to service level agreements (SLAs)
  • Attend regular backlog review meetings
  • Contribute to team Knowledge Base
  • Provide best practices guidance and solutions based on business needs
  • Work with cross-functional teams to delegate work as needed
  • Attend client meetings

Experience, Education and Qualifications:

• Bachelor's degree in computer science, business administration, information systems or equivalent combination of experience and education
• 7+ years of related experience with responsibilities related to Legal Technology or Professional Services products and services
• 5+ years of experience in a customer-facing role
• Experience writing Microsoft SQL Server queries (advanced proficiency) and stored procedures with a solid understanding of relational database structure and normalization
• Extended knowledge of the technical aspects behind data extraction and integration, including REST, ODATA, SOAP, (S)FTP, HTTP(S), JSON, and XML
• Experience with Aderant Design Studio
• Understanding of Power Automate or other low code workflow platforms
• Understanding of data or file conveyance for Import/Export automation functions
• Experience with Powershell or other scripting languages
• Familiar with Professional Service financial systems and accounting principles
• Intermediate level of experience dealing with collaboration and project tracking tools e.g. Jira and Confluence
• Strong analytical and problem-solving skills
• Ability to communicate effectively, verbally and in writing, with technical, business and management staff
• Ability to manage multiple deliverables in a fast-paced environment within a framework of constantly shifting priorities
• Excellent interpersonal skills with the ability to develop solid working relationships with colleagues and clients
• Flexibility to adapt to change and to learn and develop new skillsets as required

About Us:

Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 800+ strategists, technologists, and specialists navigate alongside our clients – leading law firms, corporations, and their law departments – to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem.

Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.

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