Senior Consultant

QinetiQ Group plc; Malvern; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading technology firm is seeking a Senior Consultant at their Malvern site. This customer-facing role requires expertise in service integration and management to deliver exemplary service. You will work closely with teams and stakeholders to ensure alignment and provide high-quality service delivery using best practice methodologies. The ideal candidate will have ITIL certification and strong communication skills. Opportunities to work with cutting-edge technology await you.

Benefits

Matched contribution pension scheme

Competitive holiday allowance

Health Cash Plan options

Employee discount portal

Volunteering Opportunities

Qualifications

• Experience in Service Design and Development within large complex organisations.
• Strong business acumen and commercial awareness.
• Desirable: Prince2 or PMP Project Management experience.

Responsibilities

• Provide service lifecycle input into bid responses and proposals.
• Collaborate with Service Design and Technical Operations teams.
• Engage with stakeholders to ensure alignment with service policies.

Skills

Subject Matter Expert input

ITIL/SIAM competency

Communication skills

Service lifecycle understanding

Leadership in meetings

Education

Leading SAFe certification

ITIL4 Managing Professional

Job description

Overview

The role within the Service Consultancy Team is a customer facing role (internal and external). You will provide SME input across QinetiQ's service portfolio, including Pre-bid and Bid evaluation, and offer advice within the Service Architecture environment and Service Management practices across projects and programmes. The purpose is to design and deliver service integration, support and management models to meet customer requirements and service or solution deliverables using Industry Best Practice methodologies across the full service lifecycle. The Service Consultant may work in a customer facing role within a service management and delivery team, with responsibility for day-to-day operational delivery assurance of managed services on a large, complex programme. The role requires close collaboration with customer stakeholders, service teams and 3rd party suppliers to ensure services are maintained and customers receive exemplary service delivery.

Responsibilities

• As a Subject Matter Expert (SME), provide service lifecycle input into bid responses and proposals, identify and derive customer and business requirements, and define appropriate support models with associated costs.
• Engage with stakeholders to ensure value and benefits of Service and Technical Operations policies and processes are recognised and understood.
• Work autonomously and resolve complex issues with minimal guidance.
• Ensure all customer solutions and services align to Service and Technical Operations policies and processes.
• Influence stakeholders across various positions and levels.
• Collaborate with Service Design and Transition (SD&T) colleagues and Service and Technical Operations teams to ensure service design packages are approved and accepted to enable Service Transition.

Key Capabilities

• Provide advice and guidance to influence Service Architecture for operationally capable solutions, taking into account customer requirements and needs.
• Influence stakeholders and engage with customers across levels.
• Produce documentation and high-level plans.
• Strong competency in Industry Best Practice service frameworks (e.g., ITIL/SIAM).
• Excellent interpersonal and collaboration skills; ability to promote teamwork across national and multinational teams.
• Excellent communication skills; able to lead meetings and present complex topics clearly.
• Understanding of the service lifecycle process, cross-functional and organizational design including governance structures and interface definitions.
• Knowledge of SAFe Agile Principles and Practices within large organisations.
• Advocate for best practice and deliver solutions for continuous improvement.
• Experience in Service Design and Development within large complex organisations (Service Architecture).
• Experience working across diverse services, products and business.
• Leading SAFe certification (knowledge of the SAFe Agile Roadmap).
• Certified ITIL4 Managing Professional.
• Commercially astute with strong business acumen.
• Understanding BID Process in the architecture and design of services, including documentation production.

Desirable

• Prince2 or PMP Project Management experience.
• Knowledge of MoD Governance, Procurement Structures and Assurance Processes.

Additional Requirements

• Ability to travel

Locations and Opportunity

Are you ready to be part of the future? At QinetiQ, we’re not just imagining tomorrow—we are creating it. Join us as a Senior Consultant at our Malvern site to work with cutting-edge technology in partnership with brilliant minds. We’re growing into new markets worldwide, offering exciting challenges and opportunities. Our culture emphasizes innovation, collaboration, diversity and inclusion, and the chance to solve complex problems in a supportive environment where you can realise your full potential.

Why QinetiQ

As a QinetiQ employee, you’ll experience a unique environment where teams from different backgrounds and disciplines collaborate widely. We value diverse perspectives and link technologies to solve complex problems in an inclusive setting.

Benefits

• Matched contribution pension scheme, with life assurance
• Competitive holiday allowance, with the option to purchase additional days
• Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance
• Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and more
• Armed Forces Covenant recognition and Defence Employer Recognition Scheme Gold Award
• Volunteering Opportunities - helping charities and local communities

Our Recruitment Process

We strive for inclusive recruitment and support candidates with adjustments where needed. Some roles may require national security vetting; applicants who already hold vetting may transfer it upon appointment. Some roles have additional restrictions based on nationality.