Senior Consulant, Operational Resiliency - Incident Management (First line of Defense)

TN United Kingdom; London; On-site; GBP 50,000 - 90,000; Full time

Job description

The job description is quite comprehensive and well-structured. However, it can benefit from improved formatting for better readability and focus. I will add some structural tags and organize the content more clearly, while removing any redundant or irrelevant details. Here is the refined version:

Senior Consultant, Operational Resiliency - Incident Management (First Line of Defense), London

Client: Northern Trust Corporation

Location: London, United Kingdom

Job Category: Other

EU Work Permit Required: Yes

Job Reference: 663053282a65

Job Views: 11

Posted: 26.04.2025

Expiry Date: 10.06.2025

About Northern Trust

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. We provide innovative financial services to successful individuals, families, and institutions, emphasizing principles of service, expertise, and integrity. With over 130 years of experience and more than 22,000 employees, we serve sophisticated clients using leading technology and exceptional service.

Role/Department

This is a senior role within a global, follow-the-sun team focused on incident management in GS and C&IS. The role involves guiding others, solving complex issues independently, and potentially leading projects or ongoing activities.

Main Responsibilities

• Manage and triage incident command centers in collaboration with Technology to respond and recover from operational or technology-related incidents.
• Collaborate with GS and C&IS teams to monitor threats and vulnerabilities across technology platforms and market infrastructures.
• Support the development and updating of incident communication templates for stakeholder updates during business-impacting events.
• Assist in post-incident assessments, documenting findings, root causes, and follow-up actions.
• Provide incident management stakeholder training as needed.
• Coordinate between GS & C&IS teams and Corporate Risk Incident Response Teams, including stakeholder actions and reporting.
• Ensure operational, productivity, and volatility metrics are in place for business reporting and escalation.
• Represent C&IS and GS in LIRT, BIRT, and CIRT meetings where necessary.
• Support the resolution of complex business problems using advanced critical thinking.

Skills and Experience

• Several years of experience in Business Continuity, Disaster Recovery, Incident Management, Risk, or Controls.
• Knowledge of crisis management, disaster recovery, and business continuity.
• Understanding of risk management practices, including cybersecurity, within financial services, and the impact of regulations on operational resiliency.
• Experience supporting project implementation and working with cross-functional teams.
• Working knowledge of relevant technologies.
• Strong data analytics skills, including proficiency with Power BI.
• Excellent collaboration, communication, and presentation skills.
• Ability to drive execution and maximize department performance based on key business drivers.

Working with Us

Join Northern Trust for a flexible, collaborative work environment in a financially stable organization committed to community and employee development. We encourage internal movement, senior leadership accessibility, and pride ourselves on an inclusive workplace that values flexibility.

Reasonable Accommodation

Northern Trust is committed to providing reasonable accommodations for individuals with disabilities. If needed, please contact our HR Service Center.

Apply today to discuss your flexible working requirements and be part of a greater purpose with us.