Senior Configuration Analyst

JR United Kingdom; Newport; On-site; GBP 50,000 - 65,000; Full time

Job summary

A leading company in the financial services sector is seeking a Senior Configuration Analyst to enhance their CMDB and CSDM maturity. You will be responsible for driving discovery and service mapping efforts, ensuring high-quality data for various operational needs. Ideal candidates will have expertise in ServiceNow and solid understanding of ITIL governance, balancing technical communication with stakeholders.

Qualifications

• Deep ServiceNow CMDB/CSDM delivery track record with Discovery and Service Mapping.
• Solid grasp of ITIL v3/4 and SACM governance.
• Broad insight into infrastructure components.

Responsibilities

• Shape and maintain a healthy CMDB, mapping CIs to the latest CSDM standard.
• Drive Discovery and Service Mapping across on-premises and cloud estates.
• Set data-quality rules and monitor CMDB health.

Skills

ServiceNow CMDB/CSDM

ITIL v3/4

Infrastructure Insight

Communication Skills

Job description

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Senior Configuration Analyst, Newport, Wales

Location: Newport, Wales, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

Contract ServiceNow CMDB Analyst

You’ll own CMDB and CSDM maturity for a fast-moving technology group in the financial services sector. Working with product owners and service leads, you’ll run discovery, service mapping, and portfolio management that unlocks reliable data for Ops, SecOps, and Finance.

What you’ll do

• Shape and maintain a healthy CMDB, mapping CIs to the latest CSDM standard.
• Drive Discovery and Service Mapping across on-premises and cloud estates.
• Lead remote workshops, translate requirements into clear blueprints.
• Set data-quality rules, monitor CMDB health, resolve source conflicts.
• Coach delivery squads during sprints, sharing ServiceNow best practices.

What you’ll bring

• Deep ServiceNow CMDB/CSDM delivery track record (Discovery, Service Mapping, APM, SPM).
• Solid grasp of ITIL v3/4 and SACM governance.
• Broad infrastructure insight – servers, networks, load balancers, databases.
• Confident communicator with senior tech and non-tech stakeholders.

If you’re interested, apply now or reach out to [emailprotected] for more information.