Senior Compliance & Quality Control Manager

JD.com; London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading e-commerce and technology company in London is seeking an experienced Compliance & Quality Control Manager to oversee food import operations. The candidate will ensure compliance with UK and EU regulations, manage supplier relationships, and maintain documentation for food products. Candidates should possess a Bachelor's degree and a minimum of 5 years' experience in food import operations. Fluency in English is required, and additional languages like Mandarin are a plus.

Qualifications

• Minimum 5 years' experience in food import operations.
• Knowledge of UK and EU food compliance frameworks.
• Familiarity with labelling requirements for imported food.

Responsibilities

• Manage end-to-end food import operations ensuring regulatory compliance.
• Coordinate with suppliers and distributors on product shipments.
• Review product documentation for compliance.

Skills

Food import operations

Regulatory compliance

Documentation skills

Communication skills

Organizational skills

Education

Bachelor's degree in International Trade or related field

Job description

Overview

JD.com (NASDAQ: JD; HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, the company has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions. We are seeking an experienced Compliance & Quality Control Manager to oversee the end-to-end import process of food products into the UK and EU markets, with a particular focus on global and Asian brands. This role combines regulatory expertise, operational coordination, and stakeholder management. You will be responsible for ensuring imported food items meet local safety and labelling standards, while coordinating closely with suppliers, internal teams, and logistics partners to ensure timely and compliant delivery.

Key Responsibilities

• Manage end-to-end food import operations, ensuring products comply with UK and EU food safety and labelling regulations.
• Coordinate with overseas suppliers, brand owners, and distributors on product selection and shipment arrangements.
• Review product ingredients, documentation, and packaging for compliance with applicable standards.
• Prepare compliant product labels based on local market requirements.
• Arrange purchase orders and coordinate with freight forwarders and logistics providers to ensure timely delivery.
• Support customs documentation and clearance processes.
• Stay informed of food-related regulatory changes in the UK, Netherlands, Germany, and France.
• Communicate effectively with internal teams (legal, operations, tax, logistics) and external regulatory contacts as needed.

Qualifications & Experience

• Bachelor's degree or higher in International Trade, Food Science, Business Administration, Supply Chain, or a related field.
• Minimum 5 years' experience in food import operations, with knowledge of UK and EU food compliance frameworks.
• Familiarity with labelling and documentation requirements for imported food products.
• Understanding of relevant environmental and sustainability regulations (e.g. packaging waste, EPR).
• Experience handling customs processes and working with logistics service providers.
• Fluent in English, with strong communication and documentation skills.
• Proficiency in additional languages (e.g. Mandarin Chinese) is a plus.
• Highly organised, self-motivated, and able to manage cross-border workflows independently.

JD.com is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.