Senior Compliance Officer (12 month FTC)

Starling; Cardiff; On-site; GBP 75,000 - 110,000; Full time

Benefits offered by this job

Holiday allowance: 25 days + public &B

Birthday leave

Pension scheme

Life insurance

Private medical insurance

Perkbox membership

Cycle to Work

Gym partnerships

Volunteer time

Family-friendly policies

Job summary

Starling Bank is seeking a Senior Compliance Officer to join our 2LoD team in Cardiff on a 12-month fixed-term contract. You will provide regulatory compliance and conduct advice to 1LoD teams and oversee key risk and governance processes across the bank.

You will lead on consumer protection, conduct risk, and SMCR-related activities, partnering with the business to ensure good customer outcomes and robust control frameworks.

Qualifications

• Extensive experience in regulatory compliance within UK banking and financial services.
• Strong understanding of conduct risk and consumer protection regulations.

Responsibilities

• Provide product specific regulatory compliance and conduct advice to 1LoD/business teams with independent challenge.
• Cover current and future products, services and activities across the Bank, including Consumer Duty, conduct risk, SMCR, outsourcing, and product governance.
• Build strong relationships with 1LoD to foster collaboration between Compliance and the business.
• Develop/implement conduct risk and compliance frameworks and policies aligned with Enterprise-Wide requirements.
• Assist with the Compliance Team’s monthly reporting packs.
• Approve and sign off financial promotions and marketing across all products/services.
• Oversee SMF applications to Regulators and maintain the Management Responsibilities Map.

Job description

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ nearly 4,000 people across our London, Southampton, Cardiff and Manchester offices.

We are now looking for a Senior Compliance Officer to join our team, serving as a critical second line of defence (2LoD) in guiding and protecting our business. In this role, you will provide expert regulatory compliance advice while delivering robust oversight and constructive challenge to our first line of defence (1LoD) operational teams. Your focus will be on ensuring the business seamlessly meets its regulatory obligations, proactively manages compliance and conduct-related risks, and consistently drives the delivery of good customer outcomes across all operations.

This role is a 12 month Fixed Term Contract.

Responsibilities:

• Provide product specific advice as part of a high performing Conduct & Compliance Advice team on a day-to-day basis, ensuring that timely and accurate regulatory compliance and conduct related advice, guidance and support is provided, as well as independent challenge and oversight, to Starling Bank’s first line of defence (1LoD) / business teams.
• Compliance advice will cover all current (and future) products, services and activities across the Bank, as well as overarching compliance requirements, such as Consumer Duty, conduct risk, SMCR, outsourcing, product governance, vulnerable customers, complaints, conflicts of interest etc.,).
• Build strong relationships with 1LoD to deliver a collaborative working environment between Compliance and the business.

• Support with the development / implementation of the requisite conduct risk and compliance frameworks and policies in line with the Bank’s Enterprise-Wide.
• Support with the Compliance Team’s monthly reporting pack(s).
• Ability to approve and sign off financial promotions and marketing across all products and services the Bank offers.
• Oversee the submission of SMF applications to the Regulators and ensure the Bank’s Management Responsibilities Map remains up to date and accurate.

• Deep working knowledge of relevant laws, regulations, and industry best practices related to compliance, and financial services, including BCOBs, CONC, LSB, PSD2, SYSC and MCOBs (advantageous) etc.
• Excellent communication (written and verbal), relationship building and influencing skills, with the ability to communicate effectively to a variety of audiences, including senior management and committees
• Proven analytical skills and problem solving skills, with the ability to understand and interpret business knowledge.
• Detailed knowledge and experience of identifying key Conduct and Compliance risks.
• Sound judgement and decision making, planning and prioritisation skills, with the ability to see things through to resolution at all times.
• Proactive with regards to ownership and oversight of emerging and existing compliance and conduct issues and risks.
• Have a naturally curious and inquisitive approach to work, proactively questioning the status quo where appropriate.
• Be resilient and not shy away from having difficult conversations.
• Willingness to share knowledge with the team and collaborate across all product lines with all members of the team.

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships

About Us

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.

We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.