Compliance Officer

Starling Bank; Cardiff; On-site; GBP 85,000 - 120,000; Full time

Benefits offered by this job

25 days holiday

Birthday leave

Pension scheme

Life insurance 4x salary

Private medical insurance

Job summary

Starling Bank is seeking a Senior Compliance Officer to act as a key part of the 2LoD, delivering expert regulatory advice and robust oversight across the bank's operations. You will challenge the first line and ensure the business meets regulatory obligations while driving customer outcomes.

You will build strong relationships with 1LoD, contribute to the development of compliance frameworks, and oversee reporting and approvals for promotions, with a focus on Consumer Duty, SMCR, outsourcing

Responsibilities

• Provide regulatory compliance advice across all products, services and activities.
• Build strong relationships with 1LoD to foster collaboration with the business.
• Contribute to development/implementation of conduct risk and compliance frameworks.
• Oversee monthly compliance reporting and approve financial promotions.

Job description

We are now looking for a Senior Compliance Officer to join our team, serving as a critical second line of defence (2LoD) in guiding and protecting our business. In this role, you will provide expert regulatory compliance advice while delivering robust oversight and constructive challenge to our first line of defence (1LoD) operational teams. Your focus will be on ensuring the business seamlessly meets its regulatory obligations, proactively manages compliance and conduct-related risks, and consistently drives the delivery of good customer outcomes across all operations.,

• Provide product specific advice as part of a high performing Conduct & Compliance Advice team on a day-to-day basis, ensuring that timely and accurate regulatory compliance and conduct related advice, guidance and support is provided, as well as independent challenge and oversight, to Starling Bank's first line of defence (1LoD) / business teams.
• Compliance advice will cover all current (and future) products, services and activities across the Bank, as well as overarching compliance requirements, such as Consumer Duty, conduct risk, SMCR, outsourcing, product governance, vulnerable customers, complaints, conflicts of interest etc.,).
• Build strong relationships with 1LoD to deliver a collaborative working environment between Compliance and the business.
• Support with the development / implementation of the requisite conduct risk and compliance frameworks and policies in line with the Bank's Enterprise-Wide.
• Support with the Compliance Team's monthly reporting pack(s).
• Ability to approve and sign off financial promotions and marketing across all products and services the Bank offers.
• Oversee the submission of SMF applications to the Regulators and ensure the Bank's Management Responsibilities Map remains up to date and accurate.
  Deep working knowledge of relevant laws, regulations, and industry best practices related to compliance, and financial services, including BCOBs, CONC, LSB, PSD2, SYSC and MCOBs (advantageous) etc.
• Excellent communication (written and verbal), relationship building and influencing skills, with the ability to communicate effectively to a variety of audiences, including senior management and committees
• Proven analytical skills and problem solving skills, with the ability to understand and interpret business knowledge.
• Detailed knowledge and experience of identifying key Conduct and Compliance risks.
• Sound judgement and decision making, planning and prioritisation skills, with the ability to see things through to resolution at all times.
• Proactive with regards to ownership and oversight of emerging and existing compliance and conduct issues and risks.
• Have a naturally curious and inquisitive approach to work, proactively questioning the status quo where appropriate.
• Be resilient and not shy away from having difficult conversations.
• Willingness to share knowledge with the team and collaborate across all product lines with all members of the team.
  You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet,

We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day's holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships