Senior Compliance Co-ordinator (Electrical team)

TN United Kingdom; High Wycombe; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Senior Compliance Co-ordinator to lead the Compliance Works & Repairs team. This role demands a passionate individual who excels in customer service and thrives in fast-paced environments. You'll play a pivotal role in enhancing team performance through effective coaching and planning, ensuring a seamless scheduling process for repairs. With a commitment to continuous improvement and excellent service delivery, you’ll contribute to a welcoming workplace that values employee wellbeing and offers a range of attractive benefits.

Benefits

25 days holiday plus additional days

Pension scheme with employer contribution

Family Friendly policies

Health Cash Plan

Professional Sponsorship Scheme

Remote hybrid working

Paid volunteer days

Modern collaborative offices

Social events

Qualifications

• Experience in managing scheduling services for repairs.
• Ability to lead and monitor team performance effectively.

Responsibilities

• Assist in managing a team of compliance coordinators.
• Ensure efficient scheduling of repairs and manage multiple work streams.

Skills

Leadership

Repairs Scheduling Management

Data Analysis

Communication Skills

Organizational Skills

Job description

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Senior Compliance Co-ordinator (Electrical team), High Wycombe

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Client:

Paradigm Housing

Location:

High Wycombe, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

20f33747b4e7

Job Views:

12

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

Here at Paradigm, it’s all about our customers and we are seeking an exceptional Senior Co-ordinator to assist with leading our Compliance Works & Repairs team of Compliance Co-ordinators, enabling them to deliver an excellent repairs experience for all our customers. If you are passionate about customer service, organised, adaptable with a strong work ethic and have experience of working in a fast-paced environment - we can’t wait to hear from you! Your drive and energy for supporting your team and manager; seeking great outcomes for our customers, our technicians and stakeholders and your commitment to continuous improvement will see you succeed.

The Role:

You will assist the Team Leader with managing our team of co-ordinators including feedback, training and contributions to annual appraisals. Your remit will be to support the Team Leader to get the very best from the team, through coaching, direction and auditing of daily tasks including management of multiple work streams, schedules and contractor jobs. You will assist in the management of the scheduling function, ensuring maximum works efficiency in the booking of repairs in line with Paradigm’s tenant deal and corporate practice. You will support the team ensuring that they manage and reduce works in progress as well as administer an effective scheduling service to our customers. To work collaboratively with front line repairs customer services and promote #drivingimprovement and #workingasone with Paradigms front line technicians to ensure excellence in the delivery of Paradigms repairs service. It’s fast paced so you will need stamina and resilience with a real focus on quality.

You will need to have/be:

• an ability to lead, assist with planning resources, set targets and monitor performance successfully to achieve service objectives

• good knowledge / understanding in the management of repairs scheduling service

• a commitment to excellent service delivery

• ability to recognise poor staff performance and assist in bringing about substantial improvement

• ability to analyse data and provide reports

• advanced communication skills, verbally and in writing

• excellent organisational skills with ability to effectively plan workload and manage own and others time and meet deadlines whilst working under pressure

About us: A Best Companies 1 STAR accredited organisation in recognition of our high employee engagement and offer a welcoming and friendly environment. We’re proud to offer great benefits and have a committed approach to employee wellbeing. We offer an attractive range of benefits:

• Holidays – 25 days to start (this rises with service to a maximum of 30 days) plus 3 paid days between Xmas and new year when we close, plus the opportunity to buy up to another 5 days each year (subject to conditions)
• Pension scheme: employee minimum contribution of 3% and Paradigm will contribute 7.5% or 9.5% depending on the employee’s contribution rate.
• Family Friendly policies incl generous Paternity, Maternity, Shared parental and adoption leave, sabbaticals and more
• Health Cash Plan – worth over £1, p/a includes Dental, Optical, Prescriptions and Flu jabs, Physiotherapy, Chiropractic therapy, Reflexology, Sports massage and more.
• Professional Sponsorship Scheme (subject to conditions) and professional subscriptions paid
• Remote hybrid working
• Up to 3 paid ‘Giving Back’ (Volunteer) days a year
• Modern offices collaborative offices, with free parking and charging points for electric vehicles.
• Social events , such as Quiz nights, Xmas Party, Summer BBQ