The post sits in the new 24/7 Palliative and End of Life Care Advice Line for Worcestershire, run by Herefordshire and Worcestershire Health and Care NHS Trust. The work centres on telephone triage, symptom guidance and onward referral for people in their last year of life, their families, carers, care homes and professionals. Office based, on a 24/7 rota of days, evenings, nights and weekends, the line has one clinician covering it at a time. Registered nursing and a degree-level qualification, or working towards one, are required.
What the job involves
- Provide telephone triage, clinical assessment and advice to patients in their last year of life, their families, carers, care homes and healthcare professionals
- Offer symptom management guidance, reassurance and end of life care advice to prevent crisis escalation
- Support people to remain in their preferred place of care and preferred place of death
- Coordinate care, making referrals or escalations to Neighbourhood Teams, Urgent Community Response, GP out of hours, Community Specialist Palliative Care Teams or other services
- Work within the SPA, evening and night nursing and specialist palliative care model, with clinical supervision and specialist advice
- Respond to calls, assess need, give time to talk and provide reassurance and compassionate advice
- Make safe, timely care decisions using clinical judgement and effective risk assessment
- Maintain accurate clinical records
- Contribute to audit and service evaluation
- Take part in training, supervision and competency development
- Work collaboratively with primary care, hospices and community specialist palliative care services
- Work autonomously while seeking support appropriately
Qualifications
- Graduate nursing qualification at academic level 6, or working towards it
- Preceptorship training
- Evidence of ongoing continuing professional development
Registration & licences
- Registered Nurse (RN1) on the NMC register
Experience
- Significant post-registration clinical experience, transferable to a community setting
- Experience of managing caseloads or wards and organising staff
- Clinical audit or service improvement and development work
- Experience of active participation in interdisciplinary team working
Skills & knowledge
- High level of clinical knowledge and skill, with clinical governance and understanding of contribution to organisational objectives
- Good knowledge of community services and care pathways
- Health improvement and working knowledge of positive risk taking and effective risk management
- Clear and effective verbal and written communication in English
- Budget management, productivity and cost effectiveness, with time management and organisational skills
- Root cause analysis investigation skills and ability to analyse professional and ethical issues
Other
- Teamwork and teaching skills
- IT skills and an innovative approach to care and management
Nice to have
- District Nursing Specialist Practitioner qualification
- Practice educator
- Previous community nursing experience
- Understanding of national and local health and social care strategies
- Working knowledge of the Mental Capacity Act and Care Act
- Understanding of an Integrated Care System and the team's role within it
- Advanced assessment skills
What’s offered
- 27 days leave plus bank holidays, rising to 33 days with long service
- Generous NHS pension
- Enhanced pay for unsocial hours
- Flexible and agile working opportunities
- Maternity, paternity and adoption support
- Wide range of staff networks
- Health and wellbeing opportunities