Senior Community Engagement Associate

Eucalyptus; London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Eucalyptus is seeking a Senior Community Executive to enhance engagement with a rapidly growing health community. This role involves fostering interactions, delivering impactful initiatives, and creating educational content. Join a passionate team focused on improving patient experiences in their journey towards health and wellness.

Benefits

Employee options program

Monthly wellness allowance

Personal development budget

25 days holiday + bank holidays

A fun office with regular socials

Qualifications

• 1-2+ years of experience building and managing communities, ideally online.
• Strong passion for health and wellness.
• Comfortable using data to optimize content.

Responsibilities

• Foster community engagement by actively interacting with members.
• Collaborate to design and implement community initiatives.
• Craft engaging educational content for community members.

Skills

Community Engagement

Patient Experience

Data Analysis

Communication Skills

Job description

We’re making good health last life a lifetime

More than 1 billion people globally live with obesity — a major leading indicator of many preventable chronic diseases such as diabetes and heart disease.

Eucalyptus is the company behind “Juniper”, one of the world’s largest weight management programs combining GLP-1 medication with a tailored nutrition and exercise programme, supported by our multidisciplinary care team of prescribers, health coaches, dietitians, nurses and pharmacists.

Our published clinical research demonstrates that our combined approach to weight management and lifestyle change means that our patients are 4x as likely to lose significant weight through their course of treatment with Juniper.

Since launching, we’ve grown fast to support millions of patients. In 2024 alone…

• In the UK we grew from 5,000 to ~30,000 patients , received selective NICE endorsement for our holistic approach to obesity management, and grew our team from 45 to 165.
• Globally, grew revenue by >120% YoY, while reducing cash burned by 90% YoY and grew our valuation to >$500M USD, with over $100M USD raised from global investors such as BOND, NewView, Blackbird and Airtree - early backers of companies like Canva, Stripe and AirBnb.

What’s next?

Since reaching over 60,000 patients globally through our weight management program, our goal in 2025 is to extend access to our core treatment program to over 100,000 patients, whilst launching into new conditions, demographics and geographies as we move towards our vision of creating a preventative healthcare ecosystem.

We’re going to build the world’s largest international digital healthcare company. This will be really hard to do, but very rewarding and possibly, the adventure of a lifetime with some of the best operators you will ever work with. If that gets you excited, let’s talk.

About the work

As our Senior Community Executive, you’ll support the growth and engagement of one of the UK’s leading private health communities. Reporting to the Community Manager, you’ll help deliver an exceptional experience for our 20,000+ members, focused on nutrition, weight loss, and all the bits in between.

With the community more than doubling in size since the start of the year, you’ll play a key role in maintaining that momentum — executing impactful initiatives, supporting daily engagement, and helping shape what community at Juniper looks like.

This is a hands-on role for someone who’s passionate about building community, supporting others, and creating meaningful connections around health.

What you’ll be doing

Daily community engagement: Foster a vibrant, respectful, and supportive environment by actively engaging with members, sparking conversations, and ensuring the community remains a high-value space. Triage questions or concerns to relevant teams as needed, with a strong focus on patient safety and satisfaction.

Deliver impactful community initiatives: Collaborate with the Community Manager to shape and execute community strategy. You’ll help design and implement initiatives that deliver real value, from content series to events, and measure their success.

Create moments that matter, online and offline: Play a key role in planning and executing virtual and in-person events that deepen relationships, build trust, and bring the community to life beyond the screen.

Craft engaging, high quality content: Repurpose and enhance educational content to create posts that inspire, inform, and empower members, particularly around topics like nutrition, weight loss and wellbeing.

Optimise community operations: Improve our processes by tracking key community metrics, monitoring content, and supporting on administrative needs — ensuring smooth, scalable operations.

Elevate the member experience through insight: Monitor conversations to identify emerging themes, ideas, and pain points. Share these insights back internally to inform wider business decisions that improve the overall member journey.

Who we’re looking for

• 1-2+ years of experience building, engaging, and managing communities, ideally online.
• Strong passion for patient experience, health and wellness, and bringing care and curiosity to stigmatised topics
• Demonstrated ability to run and iterate community initiatives independently
• Comfortable using data to optimise content and track impact (bonus if familiar with social media or community analytics tools)
• Excellent written and verbal communication skills, with a knack for crafting creative and compelling content
• Organised, proactive, and excited to collaborate in a fast-paced, high-growth environment
• Experience working in a startup or consumer health company is a plus

So, why join Eucalyptus?

• Make real impact, fast - We build in the open together, which helps us learn and iterate more quickly so we can deliver high quality outcomes faster than anyone else. Helping impact patients lives for the better from the moment you join Euc.
• You’ll be supported to accelerate your career - Regular feedback alongside our bi-annual performance reviews, a professional development budget & leave help ensure you have the support you need to level up. We’re committed to helping every Eucalypt reach their full potential.
• You’ll work with others who are incredibly passionate about what they do - Our talent bar is high and our work ethic is strong. You’ll get to stretch yourself everyday, be given autonomy to tackle interesting problems, and work amongst people who care deeply about our patients.
• We also offer a range of benefits including
  • Your own stake in the business with our employee options program
  • A monthly wellness allowance, for you to spend on whatever wellness means to you
  • A yearly personal development budget and 3 extra days of leave to continuously up-skill yourself
  • 25 days holiday + bank holidays with an enhanced parental leave policy
  • A fun office with regular socials including after school sport, clubs, cycle kick offs and seasonal parties
  • Your own MacBook and more!
• Want to hear more about what it’s like to work at Eucalyptus? Hear from our team here or check us out on Instagram @euc.alypt.us

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.

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