Senior Communications Consultant

Arthur J. Gallagher & Co.; England; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Arthur J. Gallagher & Co. is seeking a Senior Communications Consultant for a 6-month fixed-term contract. This hybrid position requires leadership in client development and strong communication strategies while working flexibly with a focus on driving client satisfaction and new opportunities.

Benefits

25 days holiday plus bank holidays

Defined contribution pension scheme

Life insurance

Health cash plan or Private medical insurance

Employee Stock Purchase plan

Discounted gym membership

Emergency back-up family care

Qualifications

• Experience in change or internal communications.
• Preferred background in consultancy or agency.
• Experience leading large client accounts.

Responsibilities

• Lead senior account management and customer relationships.
• Implement communication strategies and ensure client satisfaction.
• Drive client development plans and secure additional revenue.

Skills

Customer service

Relationship-building

Proactive consulting

Negotiation

Copywriting

Job description

Introduction

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

Join our team as a Senior Communications Consultant on a 6-month fixed-term contract, with the opportunity to collaborate with outstanding clients and engage in exciting projects.

This hybrid role offers flexibility, with one day a week spent in our Liphook office in Hampshire.

In this role, you will:

• Lead senior account management and direction.
• Take proactive responsibility for all facets of daily service, ensuring quality and standards, leading customer relationships, providing consultancy, solving problems, mitigating risks, and driving profitability and growth for assigned clients.

How you'll make an impact

Client Delivery:

• Implement communication strategies and lead projects and campaign alignment.
• Ensure outstanding service and client satisfaction.
• Lead customer meetings and workshops.
• Collaborate with colleagues to deliver services and explore opportunities.
• Ensure project quality, including detailed copy accuracy, and support communication return on investment.

Relationships:

• Build strong internal and external relationships for effective consulting on communication challenges.
• Become a trusted advisor to senior customers, encouraging referrals and growing opportunities.
• Influence and lead internally, by providing support to all team members.
• Champion governance and processes.
• Ensure timely and quality completion of reports and plans.
• Accurately record time and lead invoicing processes efficiently.

Business Development:

• Drive client development plans and find growth opportunities.
• Secure additional revenue from existing and new clients.
• Prepare and deliver proposals, attend pitches, and lead new client onboarding.

About you

Technical Knowledge:

• Experience in change or internal communications.
• Strong industry awareness and technical knowable.

Experience:

• Preferred background in consultancy or agency.
• Experience leading large client accounts and engaging with senior customers.
• Experience in people management.

Skills/Other:

• Excellent customer service and relationship-building skills.
• Proactive consulting skills, including effective communication and teamwork.
• Meticulous with high accuracy in documentation.
• Confident in negotiating with customers.
• Adaptable to changing environment
• Skilled in creative and copywriting, copy editing, and proofreading.
• Presentation preparation and delivery skills.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with [e-mail] . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.