Senior Commercial Manager – Payments & Shipping

Gumtree; London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

Gumtree is seeking a Commercial Manager to lead the Payment and Shipping operations, ensuring a customer-centric experience. This pivotal role includes developing go-to-market strategies and collaborating across teams to enhance the marketplace experience. Join Gumtree's journey of transformation and growth, where you’ll shape the future of re-commerce in a dynamic work environment.

Benefits

Annual bonus

Private medical

6% contributory pension

Qualifications

• Experience in a Senior Commercial Manager or Marketplace Operations role.
• Expertise in ship and pay operations.
• Experience in market analysis and revenue growth.

Responsibilities

• Own the Commercial Strategy and Operations of Payment and Shipping.
• Drive market adoption and revenue growth.
• Conduct market research and report on performance.

Skills

Analytical skills

Problem-solving skills

Cross functional working

Job description

We’re looking for a strategic and operationally minded Commercial Manager (or Marketplace Operations Manager) to lead the development and performance of ourPayment and Shippingoffering. You’ll play a critical role in ensuring a seamless, scalable, and customer-centric experience across our marketplace as we introduce Transactions and Delivery to the site. You’ll be responsible for driving commercial outcomes, go-to-market strategies, improving operational efficiency, and collaborating cross-functionally to enhance the end-to-end shipping and payment journey for buyers and sellers. This is an exceptional opportunity to deliver impact at scale! You’ll join us during a period of exciting growth and secure long-term investment in the business. Experienced in B2C or C2C Payments and Shipping? Looking to make your mark? Join us and let’s shape the future of Gumtree and re-commerce together!

Location: London, hybrid working applies with 3 days in the office.

About the role:

Reporting to the Head of Consumer Growth, you’ll own the Commercial Strategy and Operational execution of our Payments and Shipping product. Your key responsibilities will be focussed around executing on our clear Ship and Pay product vision, ensuring this is aligned with the overarching company strategy & business goals. You’ll undertake project management, ensuring complete oversight of the initiative, flagging up and acting up on risks and opportunities where appropriate. You’ll own the Go-To-Market Strategy to drive adoption and revenue growth. Additionally, you’ll be responsible for marketplace operations, owning the operational performance and establishing a strong feedback loop for continuous enhancements. You’ll be highly data and insights driven, conducting thorough market research and commercial analysis to identify trends and growth opportunities and to report on results. This is a highly cross functional role where you’ll work closely with product, engineering, commercial and operations team across UK and China to ensure alignment and effective execution of business initiatives.

Gumtree is an equal opportunities employer, valuing diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants.

What’s in it for you?

• An exciting opportunity to join Gumtree as we embark upon a journey of growth and transformation.

• A business with purpose - we are on a mission to make buying and selling safer, simpler and more enjoyable.

• An opportunity to work on a key 0 to 1 strategic product that will transform the way Gumtree operates.

• A culture of collaboration with passionate people building a business we can be proud of.

• An excellent salary and perks including annual bonus, private medical and 6% contributory pension.

What are we looking for?

• Previous experience in a similar Senior Commercial Manager or Marketplace Operations role in a fast-paced marketplace, digital platform or ecommerce scale-up environment. Subject matter expertise on ship and pay operations is required.
• You’ll have sound expertise in creating and executing Go-To-Market strategies, including taking new products to market.
• Skilled in cross functional working including experience working with Product teams to optimise performance and implement new solutions.
• Strong analytical and problem-solving skills. Demonstrate data-driven mindset and how that insight can be turned into action / outcomes.
• Proven track record of driving revenue and achieving growth objectives
• Ability to thrive in a fast-paced environment and adapt to changing market dynamics.

About us

Gumtree is one of the UK’s most popular online classifieds platforms, connecting millions of people every month to buy, sell, and trade. Our vision is to be the go-to marketplace for the Home, making every transaction effortless and secure.

We’re embarking on an exciting transformation to revolutionise this much-loved platform into a cutting-edge, modern marketplace where buying, and selling is safer, simpler and more enjoyable for everyone. This is your opportunity to join a dynamic team at the forefront of reshaping a household name for the digital age. Together, we’re redefining how communities connect and trade, building a platform that’s ready for the future.

At Gumtree, we don’t just offer jobs; we offer journeys. We empower our employees to make a personal impact in a trusting, and authentic culture. Experience a passionate team, where high performance and growth are fuelled by the power of teamwork and genuine connections.

Join us and play a key role in shaping the future of Gumtree.