Senior Commercial Manager - General Insurance

Marks & Spencer Plc; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading retail company in London is seeking a Senior General Insurance Manager to lead the development of insurance propositions across multiple sectors. The role involves managing 3rd-party partnerships, shaping commercial strategy, and delivering strong customer outcomes. Ideal candidates will have leadership experience in General Insurance and strong negotiation skills. The company offers a range of employee benefits including discounts and a comprehensive pension scheme.

Benefits

20% colleague discount

Competitive holiday entitlement

Discretionary bonus schemes

Defined Contribution Pension Scheme

Wide range of training programmes

Access to wellbeing support

Charity volunteer day

Qualifications

• Experience in leadership roles within the General Insurance sector.
• Track record of managing 3rd Party relationships and commercial negotiations.
• Ability to develop and manage partnerships effectively.

Responsibilities

• Lead development of customer proposition for Insurance.
• Manage 3rd-party insurance partners for M&S products.
• Deliver commercial strategy for General Insurance and monitor P&L.

Skills

Leadership experience in General Insurance

3rd Party relationship management

Commercial negotiation skills

Product acquisition expertise

Understanding of commercial drivers

Job description

At Marks & Spencer, we’re evolving our Financial Services offerings and we’re looking for Senior General Insurance Manager to join our growing team. This is a high-impact role where you’ll help define and deliver the insurance proposition that protects and supports millions of M&S customers.

What you’ll do

• Lead the development and evolution of our customer proposition and distribution strategy across Motor, Travel, Pet, and Home Insurance.

• Support the Head of General Insurance in managing our 3rd-party insurance partners to maximize the reach and impact of M&S-branded products.

• Shape and deliver the commercial strategy and P&L for General Insurance, driving results across short, mid, and long-term horizons.

• Collaborate cross-functionally with stakeholders from Retail, Sparks, Data, and GI partners to align commercial outcomes with customer experience.

• Drive the data strategy and lead on roadmap definition, commercial planning, and customer outcomes.

Who you are

• Leadership experience with the General Insurance sector.

• Proven track record in 3rd Party relationship management & Commercial negotiation

• Experience of developing & working with 3rd Party Partnerships

• Proven track record of product acquisition, marketing & channel management/delivery with a clear focus on customer outcomes and experience

• Proven experience in understanding commercial drivers of GI products along with the regulatory environment & marketplace

What’s in it for you

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

• After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.

• Competitive holiday entitlement with the potential to buy extra holiday days!

• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.

• A generous Defined Contribution Pension Scheme and Life Assurance.

• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.

• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.

• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.

• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.

• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

Everyone’s welcome

We’re ambitious about the future of retail. We’re innovating, disrupting, and leading the way into a more inspiring, digital era. It’s an exciting time to be part of M&S.

To support us on our journey, we’re building inclusive, diverse teams where everyone can be themselves, do their best work, and make change happen. We support each other and succeed together.

Don’t worry if you don’t meet every single requirement of the job description. It’s more of a guide to what’s possible within the role. If you’re passionate, ready to work hard, and think the role feels right for you, we’d love to hear from you. #hybridrole #LI-OT1