Senior Commercial Insurance Advisor

TN United Kingdom; Peterborough; On-site; GBP 30,000 - 40,000; Full time

Job summary

An innovative leader in the insurance industry is seeking a Senior Commercial Insurance Advisor to join their dynamic digital broking team. This role offers the chance to shape the future of AI-driven insurance, focusing on delivering seamless self-service experiences for customers. As part of this forward-thinking company, you will handle customer inquiries, manage escalations, and refine AI Chatbot responses while contributing to operational decision-making. If you thrive in a fast-paced digital environment and have a passion for enhancing customer satisfaction, this opportunity is perfect for you.

Qualifications

• Extensive experience in commercial insurance with increasing responsibility.
• Proven ability to support or mentor small teams.

Responsibilities

• Handle customer inquiries via live chat and phone, providing top-tier service.
• Lead initiatives to enhance team performance and customer satisfaction.

Skills

Commercial Insurance Experience

Team Mentoring

Customer Service Strategies

FCA Compliance

Operational Knowledge

Adaptability in Digital Environment

Job description

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Senior Commercial Insurance Advisor, Peterborough

Client:

Heat Recruitment

Location:

Peterborough, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

a7ebf1191c96

Job Views:

9

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

Location: Peterborough

Salary: £30,000 - £40,000

Type: Permanent

Workplace: On-Site

Ref: 87766

Recruiter Managing This Role

My client, a forward-thinking leader in the insurance industry, is seeking a Senior Commercial Insurance Advisor to join their innovative digital broking team. This exciting opportunity allows you to shape the future of AI-driven insurance, driving seamless self-service and digital-first experiences for customers.

Key Responsibilities:

1. Handle customer inquiries via live chat and phone, providing top-tier service
2. Manage customer escalations for complex service issues
3. Act as the first line of support for team members and provide guidance
4. Refine AI Chatbot responses and track customer engagement trends
5. Contribute to operational decision-making and improve service delivery
6. Lead initiatives to enhance team performance and customer satisfaction

Skills & Experience:

1. Extensive experience in commercial insurance with increasing responsibility
2. Proven ability to support or mentor small teams in operational or service decisions
3. Experience in internal process improvements and customer service strategies
4. Strong operational knowledge of commercial product servicing
5. Familiarity with FCA compliance and insurance policy management
6. Ability to simplify complex insurance concepts for customers
7. Adaptability and agility in a fast-paced, digital environment