Senior Collaboration Engineer

Fitch Group; London; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Collaboration Support Engineer to join their dynamic Technology & Data team in London. This role involves providing expert technical support for Microsoft 365 platforms, including SharePoint, Teams, and Exchange Online. The ideal candidate will have 3-5 years of IT support experience, with a strong emphasis on communication and teamwork. The company promotes a hybrid work environment and offers a culture of learning, health, and wellbeing, making it an exciting opportunity for growth and innovation in a supportive atmosphere.

Benefits

Hybrid Work Environment

Dedicated Training Programs

Retirement Planning

Comprehensive Healthcare

Family-Friendly Policies

Paid Volunteer Days

Qualifications

• 3-5 years of IT support experience with a focus on Microsoft technologies.
• Ability to explain technical concepts to non-technical users.

Responsibilities

• Manage escalations from Service Desk for Microsoft 365 platforms.
• Support day-to-day engineering of core Microsoft 365 services.

Skills

Microsoft 365 Support

Communication Skills

Team Collaboration

Technical Support

Education

Bachelor's Degree in Information Technology

Tools

Microsoft SharePoint

Microsoft Teams

Microsoft OneDrive

Microsoft Exchange Online

Microsoft Power Platform

PowerShell

Job description

Fitch Group’s Collaboration Services team within the Technology & Data organization is currently seeking a Collaboration Support Engineer based out of our London office.

As a leading, global financial information services provider, Fitch Group delivers vital credit and risk insights, robust data, and dynamic tools to champion more efficient, transparent financial markets. With over 100 years of experience and colleagues in over 30 countries, Fitch Group’s culture of credibility, independence, and transparency is embedded throughout its structure, which includes Fitch Ratings, one of the world’s top three credit ratings agencies, and Fitch Solutions, a leading provider of insights, data and analytics. With dual headquarters in London and New York, Fitch Group is owned by Hearst.

Fitch's Technology & Data Team is a dynamic department where innovation meets impact. Our team includes the Chief Data Office, Chief Software Office, Chief Technology Office, Emerging Technology, Shared Technology Services, Technology, Risk, and the Executive Program Management Office (EPMO). Driven by our investment in cutting-edge technologies like AI and cloud solutions, we’re home to a diverse range of roles and backgrounds united by a shared passion for leveraging modern technology to drive projects that matter to our organization and clients. We are also proud to be recognized by Built In as a “Best Place to Work in Technology” for three consecutive years. Whether you're an experienced professional or just starting your career, we offer an exciting and supportive environment where you can grow, innovate, and make a difference.

Want to learn more about a career in technology and data at Fitch?

Visit: https://careers.fitch.group/content/Technology-and-Data/

How You'll Make An Impact:

• Manage escalations from enterprise Service Desk on a day-to-day basis to provide technical support and guidance for all Microsoft 365 platforms: SharePoint, Teams, OneDrive, and Exchange Online
• Be a critical member of the team responsible for the day-to-day engineering and support of all core Microsoft 365 services: SharePoint, Teams, OneDrive, Exchange, and Entra ID
• Partner with senior Collaboration Services Engineers on enterprise-wide initiatives, specifically related to SharePoint
• Work closely with senior IT staff to implement best practices and optimize the use of Microsoft 365 applications across the organization.

You May be a Good Fit if:

• 3-5 years of experience in Information Technology support
• Intermediate level experience supporting Microsoft technologies in a professional setting
• Thirst for knowledge and willingness to learn and grow
• Excellent communication skills, with the ability to explain technical concepts to non-technical users
• Ability to work as part of a team with a strong focus on end user experience

What Would Make You Stand Out:

• Subject Matter Expertise with any of the Microsoft 365 platforms: SharePoint Online, Teams, OneDrive, Exchange Online, or Azure/Entra AD
• Experience with Microsoft Power Platform (Power Apps, Power Automate, and Power BI)
• PowerShell scripting
• Prior experience working in a regulated industry

Why Choose Fitch:

• Hybrid Work Environment: 2 to 3 days a week in office based on your line of business and location
• A Culture of Learning & Mobility: Dedicated training, leadership development, and mentorship programs designed to ensure continuous learning
• Investing in Your Future: Retirement planning and tuition reimbursement programs to help achieve your goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings supporting physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including generous parental leave, to help balance career and family
• Inclusive Work Environment: A collaborative workplace valuing all voices, with Employee Resource Groups worldwide
• Dedication to Giving Back: Paid volunteer days, matched donations, and community volunteering opportunities

Fitch is committed to providing objective, timely, and independent credit opinions to global securities markets. To maintain credibility, employees must avoid conflicts of interest and declare any holdings or potential conflicts before employment. If successful, you may be asked to divest conflicting holdings.

Fitch is an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, or other legally protected statuses.

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